Westmont of Milpitas

There is no transportation. I’m sorry I got rid of my car. There is no physical therapy as of this weekend and we haven’t been told who’s going to take their place. There are no activities since the Activity Director quit. Generally, I am not satisfied with this place. The food is terrible except for breakfast, and they often run out of/or change the menu. We are treated like second-class citizens, and the last people that they notify about changes that impact us. The waiting staff is very nice. As are the nurses that we see occasionally. And the front desk people who seem to know more than anyone else about what’s going on. All in all it’s a bad mistake.

There has been an enormous turnover in staff. So many open positions! It's kind of alarming! The staff that they do have are great, but there is not enough of them. Housekeeping is good. Communication is pretty much non-existent. The facility is really nice, I just wish there were more daily activities. It's sort of the same thing everyday, probably because they are so short in staff. The Activity Director just left, there is NO staff for rides to doctor, drug store etc. One person left to do things like arts and crafts. I was told there were two classes each week on water aerobics, they just started two weeks ago. I've been here for a few months and we are now on the third Director and Executive Chief since I've been here. The ones that are here now are temporary from corporate. If they could get their act together, this would be a fabulous place to live!

We chose Westmont of Milpitas because of the cleanliness, almost brand new, and it was the best value (all places about the same price). They have been awesome They clearly love their work there It seems like more than a job for them

The staff at Westmont of Milpitas are very friendly and helpful. Though there has been quite a bit of turnover with the staff. The housekeeping has improved. The food is a hit or a miss. Sometimes good. Other times not so good. Communication with the family has been good. I would recommend Westmont of Milpitas to others.

We picked it because 1) it was on the way home from my husband's work so she would get more visits. 2) the price was the best. 3) the room had a great view which we thought was a priority. The experience is mixed right now because it seems sometimes the care is not consistent. It says they will wash the towels and sheets but sometimes it looks like they are not washed.

The cleanliness and the friendliness of the staff. My mother was quite ill at the time she moved in and they were very helpful when she fell Everything is great except for the meals and dining - they still do not have an executive chef. Otherwise our loved ones are very happy at Westmont of Milpitas.

I did a lot of research with my mother to find her this location. The building is nice and for the most part the staff is quite good. Unfortunately, the food service has been extremely disappointing for her. In the 2 1/2 months she’s been there they’ve lost their chef as well as other key parts of their kitchen staff. Instead of table service, it’s often Buffet. This would be occasionally workable, they have run out of food periodically and the quality of the food has been poor. Tough chicken, dried out ham and small portions have become the norm. Many of her neighbors have taken to cooking their own meals and she orders from grocery stores for supplemental snacks. Needless to say in an aged community, the dining experience is a big part of the experience for meeting new people and staying active. Westmont knows this, they sold their kitchen skills and dining experience as a big plus. So far, it’s not! After 2 1/2 months she’s just now able to schedule a meeting for PT.

This place was new, and it was near to my son.I'd say it's ok, Except for the food. They claim it's because they're having difficulty hiring people, but this a higher priced area and they knew that years ago.

What stood out to us about this facility is the price and that it's a brand new place. They have good activities. A little slow in the dining room. They provide housekeeping once a week. Overall very nice. I definitely recommend them to others.

My love one is not happy there. The food service is slow. The food is often cold and too tough to eat. They have meetings every month and people complain but nothing happens. I don't think I would recommend it. They added on a lot of extra fees after moving in.

I would not recommend this place until they can fix these issues. After 4 months there still is no phone in the apartment unit. There is no internet. They have charged the wrong amount consistently every month overcharging. Broken promises constantly. Lack of response at times and slow response. Care providers are excellent. Television service is not what was promised had to fight to get some of the shows and sporting channels that were promised and still not all are available. Cell phones do not work in the building based on the construction they say.

I would recommend Westmont of Milpitas. They provide a lot of care. The only negative is that my loved one doesn't like the food, except for breakfast. But everything else is super.

Westmont is an amazing community and they have really made the transition for my mom very peaceful and fun actually. They treat the residents with so much compassion. They facilitated engagement with my mom and other residents by escorting her to the various activities and meals. They made sure to sit her with different people until she got acclimated and started making her own relationships.

We are so happy to of Found Westmont of Milpitas, and the community is very clean. We really like that there is a washer and dryer in every unit - that does not always exists in all the communities. The value is reasonable and we would recommend this community to other families.

My loved one loves the food. We picked this community, because of the location and the value for the money. The communication about financials, could be better explained, and there is room for improvement. The staff is amazing. It's a newer community and they still have openings. I have recommend to three other people, so I would recommend to other families. My loved one has thrived there. I am happy that I, called A Place for Mom.

What stood out most to us about this facility is it's new, pleasant, and they accept dogs. They are very nice here. They have activities and provide housekeeping. It looks and smells clean. I have recommended it to others.

We like the facilities here, they are newer and clean. We also like the kind demeanor of the staff members. However they could work to better their communication specifically regarding medication and health care in general. They also could improve their communication throughout the community.

This is a wonderful place to live, and I think you would be happy here. The staff are very friendly and still it is a fairly new community. It feels like a family, as it is a newer community and we aren't fully occupied yet. Housekeeping, changing of the linens, meals, room and more are included in the monthly fee. Some of the activities available are movies, bingo, card games, outdoor activities, and more for the residents to choose from. There isn't a bus driver so we can't use the transportation, I'm hopeful this will change soon. Each room is equipped with a washer and dryer in the unit and a full kitchen.

We chose Westmont of Milpitas because they were a brand new facility and also the location was very good for us. When we toured, the staff were all very professional. I knew what to look for since I had been through this experience not long ago with another family member and I was very impressed with them. Based on our experience, though it was short, I would recommend them to others.

We think it's a very nice place. It has a lot of amenities, and they have special events regularly. Every Thursday they have a happy hour, and they schedule events for the families to attend as well. I think they're really working hard to keep people happy. The staff is very friendly, and most of the residents are as well. Mom tells me the food is pretty good. We really like that if you end up needing assisted living down the road, you don't have to move to another apartment, which was not the case anywhere else that we looked. You also have a choice of a studio, 1-bedroom, or 2-bedroom apartment. And her 1-bedroom is very roomy.