The Palazzo

People and staff are friendly and activities are great! My mom has been concerned about food quality lately and knows there have been meetings regarding overall impressions of food. I would recommend The Palazzo to others looking.

When touring this community, it felt very comfortable and accommodating. This is a very good option for someone who needs extra care, and this is a top choice for our loved one who is currently in search of an assisted living community.

We picked this community, because of the location, environment, amenities and pleasantness of staff. I would recommend to others.

My parent has lived at The Palazzo for a few years in independent living and it has definitely been the right place for him. The staff is attentive and truly cares about the residents. Both staff and residents smile often and seem happy on a regular basis. The activity program is extensive and the happy hours at the bar are not to be missed. We also enjoy the music concerts held every Tuesday afternoon. The rates are better than most other places nearby and we have been very happy at the community.

We chose the community because everyone from staff to residents were super friendly, the physical environment is beautiful and there are extensive activities for residents .

My mother loves the activities their but complains about the food. The main reason we chose The Palazzo over other places we looked at was because of the large Jewish population. I would improve this facility as long as they improve the food quality. They keep promising that things are going to improve soon.

What we like most about The Palazzo are the people there and we would recommend this community to other families based on the experience we have had so far.

This facility has to be one of the worst senior living communities in the greater Phoenix area. Horrible staff, terrible management, and they only care about are the dollars that they can extract from the residents. My father has been treated awful by the staff and recently had to relocate to the assisted living section of the community which in my opinion is where they send people to die. My father was reluctant to move since he had his own apartment and had his dog that is his only friend and companion since none of his family lives in the state. They would not allow my father to take his beloved dog to the assisted living section and talked him into letting one of the staff members adopt his dog, which he agreed to since the staff member said that she would bring my fathers dog to visit him weekly. I came to find out just recently that the person who works at the Palazzo and took my fathers dog, lost the dog only after having custody of the dog for one month.

Beautiful and modern inside, lots of activities, excellent food. Staff is friendly, approachable, and management is very present in the community. I felt they were very careful and thorough in assessing our very complicated needs. I would, and actually have, highly recommend.

I liked the community and it was nice. It came down to how quickly a community was ready and available for my loved one. My loved one preferred another apartment at a different community.

My parents chose The Palazzo because of the proximity to where they previously lived, the proximity to their medical appointments, and they had good first impressions. I would recommend this facility to others.

We had a very good experience with The Palazzo. What sticks out most about the facility is all of the social events they have to offer for the residents and also the friendly staff. I would definitely recommend The Palazzo to others looking.

This is a really good option both financially and the care needs of your loved one. I would recommend the community to others for their loved ones. I believe the community provides a lot of services to the residents. The staff communication with the family and friends is excellent.

They are on top of any and all issues that my parents have. We love all the activities. And everyone is nice and attentive.

It was tough in the first 90 days for my in-laws because of COVID. They had to quarantine and the food was not up to standards because it was delivery only. Now that things are getting back to normal, they should be feeling better and better about Palazzo.

Where the residents, would be is in a separate building than the dining room and activities.

I toured The Palazzo and administration was very nice & informative. The girl who I was working with asked if I or anyone I knew had been in the military. I informed her that my second husband was a lifer, and she said I should check into that. Because of her, I found that while I'm living in independent living I'll have to foot the bill; but when I move over to assisted living have to pay they'll cover it. I chose another community because I didn't like that The Palazzo had carpet everywhere. It didn't look healthy or clean.

This reviews only pertains to the memory care area. First, the smell once you get to the memory care area is stomach churning. Second, they are understaffed and most staff there doesn’t seem to care anyway! There are probably so many falls and injuries that go unreported. This place almost killed my grandmother! The residents in this area are no longer able to remember things so they can’t explain how they have major bruising or what happened so no one is held accountable. If staff does not have patience they have no business working with these vulnerable people. Arizona needs to step it up for our elderly!