The Homestead

My loved one was a resident at The Homestead. Based on our experience, I would not recommend this facility to others. The facility needs an upgrade.

Do not want to give this place 1 star. [name removed] was great at first until my mother arrived at the facility. No one on site to discuss her necessary medications, the establishment was dirty, the handrailing's in the hallway were coming off the wall. No one came to bathe or give her food. This establishment was such a disappointment, which we expected to be a relief. This establishment was unsafe for my mother which she needs 24/7 care. By Sunday, we took her out. We paid $[removed] for a 3 day stay. We requested a refund from [name removed], he stated he had to pay rent and blocked my number. This experience was so unfortunate and despicable. DO NOT SEND YOUR LOVED ONES TO THIS Establishment!

[name removed] treated me and my sister with tremendous respect and everything he said would happen at the homestead was done my mother has been taking care of the best way she could with the best staff and the best people and the kindest people that take care of everything she needs everywhere is answered she has a beautiful room she loves it there and I was so scared [name removed] and [name removed] was so scared to let my mother go somewhere because we weren't sure what was going to happen but [name removed] showed way above anybody else in any other place that he's the best there is thank you so much [name removed] for all the great work that you're doing keep it up

The overall experience with independent living at The Homestead has been good. My friend who lives there is thriving with all the activities and is gaining weight.

I just have to say how impressed I was at picking The Homestead as a place to put my mother due to her dementia. I would recommend anyone that has dementia to live here. The people that work there are exceptionally nice and very caring. I felt very comfortable and trusted them taking great care of my mother.

I did not like The Homestead when we toured, when we walked in it just felt like the residents were in prison. It had a dark and depressing atmosphere and the rooms needed some major updating. The facility is is a nice area but there was also not much room inside or outside for the residents to roam around.

This community was nice but the location was just not good for me and what I needed for my loved one. The tour was good and they gave me all of the information that I needed it was jut the location and no parking.

Being out of state I have never seen the community but the manager (possibly the head person, I'm not quite sure on her title) and the gentlemen in charge of sales was extremely helpful to me in the beginning. The process was difficult and they truly made the transition easy. I do feel like the staff takes good care of the people there, and I do feel like they are always extremely helpful to not only the loved ones their, but their families as well. Our loved one says the food is okay, but they are more used to pizza and fast food, so I am sure they are not used to the healthy eating.

I think overall it's a good facility. It's certainly one of the better ones for the price that we visited. However, in the two years or so we've been there, I haven't been able to be inside that often due to Covid. THe lobby is now run down. It seems like it needs a little more care and attention. I don't think that they're I think they're doing as best as they can. My loved one can be very difficult. But I feel like they need to be much more hands on in making sure laundry gets done and making sure the room gets cleaned. I 'm sure my loved one says nonono and sends them away, but they need ot a little more involved. The staff are so nice. They're very freindly whenever I call or am able to come by. I find them to be very attentive. Everything has been harder since I haven't been able to go in before Covid. I found it was easier to help facilitate getting things done because my loved one trusts me and would allow them to help her more with me around.

I can imagine how hard the process is to find a place for mom or another family member in the times we are in. I highly recommend the New Homestead as a very safe and caring placement in these difficult times. My mother lived at the New Homestead for the last five years of her life. I will be forever grateful for the care she received there. Mom was very well cared for and loved the place. As her needs changed over time the New Homestead was always creative and flexible in providing her with the appropriate continuum of care. New Homestead did an amazing job when Covid hit. They responded fast and with an ongoing diligence in protecting their residents. Mom was kept safe from Covid there in the heart of Queens - Kew Gardens. The New Homestead is a unique place in a great neighborhood where everything is within walking distance. Everything Mom needed was available at the New Homestead but we enjoyed walking around town or going to the parks near by when I visited. The building, a converted historical hotel is small compared to other adult facilities. It’s not overwhelming in size. It has a nice old fashioned homey feel and a really nice garden where she liked to watch the world go by. She had a beautiful private room and enjoyed the bright sunny dining room. She liked the food. The relationships and communication we developed with the staff was excellent. She lived so many good memories there. She had wonderful friends, great caretakers and great times. The activity director is excellent. When they could visit many community members were invited there; entertainers, musicians, school children, art therapists and various religious practitioners. Residents took fabulous day trips to cultural venues. Times do not permit these activities now but excellent care continues.

There are certain things I liked about it. My loved one complains about the food, they say that it is the same thing over and over again. The taste isn't there as well. I'm not sure how often the house cleaners are changing the sheets for my loved one. [name removed] is very nice and she is the one who runs the community. Due to COVID we are paying the same amount that we were prior to the pandemic. All my loved one is getting is three meals, sitting in their room, or in the outside garden. It is a good thing they are being cautious on the pandemic in my opinion. Everything is an extra cost. I've been told that the medication is given at 7 pm and then the residents aren't allowed to come out of their rooms. The community is in a very pretty area.

The only staff member that was professional, helpful and knowledgeable was the receptionist, they were amazing. The other staff members would be a three out of five stars, we felt like at times they were very condescending. We did not have a good experience with this community. The food was not good, it was very dis-satisfying. Some of our loved ones clothes were stolen by other residents. We did not feel like we got our money's worth. The kitchen staff would be a one out of five stars, one day our loved one found a fly in his food. However, for his doctor appointments they were good about communicating to us what time his appointments were and when he was going to be picked up. The location is the only thing we liked about this community. It was in forest hill and it wasn't to far from where we lived.

My mother has been a resident for over 5 years now. I live abroad and they make it easy for me to make sure my mom is taken care of. They have honestly gone above and beyond during this Covid crisis. The owner [name removed] helped me advocate and come up with solutions to help her get discharged from the rehabilitation centre after recovering from Covid. It was nearly impossible to get someone in to talk to them with all the regulations. The staff at The Homestead are all lovely..Celeste the case manager is very caring and very honest. It’s clean, bright, friendly and they will try to help in any way.

We were pretty pleased with our experience here. They did a good job with keeping the community clean and the room where my aunt was was always very clean. The staff was pretty good. Every time I visited, I saw them doing everything they needed to do and they were very cooperative. Every time I called I had no problems with the staff. No complaints whatsoever. The price was very competitive compared to other communities in the area. Great location as well.

Staff nice. Plenty of rooms for residents to meet up, watch TV, read etc. There is a library room. Out door seating in summer. Big dining room. Nice looking meal plan. It is carpeted throughout. Shared rooms are not large but adequate with showers/bath/toilet, tv, dresser and a closet.

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

My mother is at the New Homestead, the place is beautiful and is a home like environment!!! It was redone recently and well maintained. Everyone is so nice to my mother, and whenever I visit they are very welcoming. My mother told me that she loves the food, and there is always different options during meal times. MY mother needs help with showering and getting dressed, the staff at the homestead work around her schedule that whenever she is ready to shower they are there to help her. All staff at the homestead are amazing!! they are patient, and respectful to my mother!! I've seen plenty a time how the staff handled certain situations that came up, they dealt with it in a real caring and professional way. They also have very responsible med techs who take care of my mothers medications, I feel very good about it. They have excellent recreation activities, my mother is always busy, even when I call her she asks me to call her back because they either have some kind of entertainment, or game etc!! The management team is amazing, they work with us together, they encourage us to ask for whatever we need, and they make sure to take care of it immediately! They have a wonderful administrator and case manager! I was very impressed that the administrator is in the dining room during all meals, he walks around and makes sure everyone has what they want, and chats with all the residence. The operator is also very involved, he was the one that gave us the tour of the facility, he kept his word as to our agreements, and was very upfront about everything. Overall its a very pleasant, warm facility, in a great location, very affordable!! I recommend it to anyone looking for a facility for their loved ones!!

I toured here when I was trying to find a place for my friend. It was okay but they could not provide the care that she needed so we weren’t able to choose them. She needed care 24/7 and that was something that they couldn’t help with. The guy that’s running the place gave me a lot of information that they didn’t seem to include in the brochure. The facility itself was very nice and clean but there were a lot of Alzheimer’s and dementia patients so it felt a bit depressing, especially for my friend who would’ve been there. She’s very sharp, still, so it was important to me that she had a place that was uplifting. We wound up going with a home care option instead.

I was truly amazed hoe the owner [Removed] was so involved and helpful when my mom moved in. He made that everything is taken care of in a professional and respectful way. The staff is amazing, my mother made some great friends she is always busy with different activities! We love the new Homestead I highly recommend it for everyone!!