The Heritage at Twin Creeks

I toured this facility and it was very nice! Everyone was friendly and things were very clean. However, their communication about availability was not good. I put a deposit down on an available room (they said it was fully refundable). The room ended up becoming not available and I'm still trying to get my deposit back.

Right away we really liked the quality of the facility and everything they have to offer, but our biggest frustration and complaint would be with their billing and accounting process to the point where we would move our loved one out.

Good community, was worried about the review I read.

The Heritage at Twin Creeks is a very nice facility. We found that there were not as many residents out and about and it did not seem as active as another we were looking at. There are also no washer and dryer in the apartments.

The Heritage at Twin Creeks was a good facility. We weren't there for long, but they were very accommodating and addressed any issues we may have had. The staff is very friendly and very helpful. And they will go out of their way to make people feel comfortable.

We have had a good experience so far, our loved one really seems to be doing very well here. We chose The Heritage because of all the activities they offer. On Tuesday's they have grocery days, on Friday's they go out to lunch at different spots. They have different outings all throughout the weeks. The staff are very accommodating and if our loved one is really needed to go to the store one day, they will take her there. We appreciate that they go get our loved one for activities since sometimes she may forget. They are very communicative with our family and send us pictures all the time. Our loved one also says the food is great.

I believe this is one of the best communities in the area. One of the reasons I picked this place is that the residents were talking, laughing, and enjoying themselves. The staff are great to work with. Anything the family needs they are willing to assist the family and residents. There is an hourly listing of activities for the residents to choose from. There are some activities that the residents will sign up for and others they can just show up for. The memory care activities are able to keep the residents actively engaged. There is a monthly family night, and there is a newsletter sent to family. There is transportation for the residents to use for field trips.

I have been here since [date removed]. The people that work here knew my name from day one. Everywhere you look going down the hallway you see interesting things to look at. Everything is always very clean. I have been on the bus many times and everything is very busy. My son wanted me to come. He has lived for 50 years nearby.

The Heritage at Twin Creeks is a great place for seniors. The staff goes above and beyond in ensuring the comfort and respect that the residents deserve. The building is always clean and there is a lot of activities for residents to engage in. I will 100% recommend this place.

Amazing staff, always helpful with smiles on their faces. Facility is always clean.

As good as it gets. All of the staff are very accommodating and interested the welfare of those who reside here.

Great place to place your loved ones. Offers great care and activities. Friendly atmosphere.

Such a beautiful place for these residents! They are well cared for and live happily.

I like the activities and the caregivers. I would tell people to live here. Enjoy the people here.

I have been here long now working as a caregiver stayed with residents and my other staff. Worked together and Heritage is role model to me. I wish to stay long and communicate with more and welcome all. Thank you

Great staff with fun activities always scheduled. Great care of residents and always a clean facility. Highly recommend for any loved ones.

Everyone is friendly. She is very comfortable. I like the live music. The community is clean. Spotless/paint colors are great.

I've enjoyed being here and have made good friends here. The staff takes really good care of me. I feel like they take time for us and make sure we are always in good shape. Thanks for the good care. Also the staff always keeps everything clean and takes care of us.

Nice place to work