The Glenn Hopkins

All are 5. We are very happy with everything . My dad seems to really like it. Based on the experience we have had so far, we would recommend The Glenn Hopkins community to other families.

We are setting up some als carte AL services and it has taken a while to meet with people and get things started. But they are very nice. We cannot rate the activities because my dad doesn't participate but they have many coordinated things

The staff at The Glenn Hopkins is helpful and everyone seems to like what they do and where they work, which is important for these residents. The food is unfortunately very bad and the service in the dining room is untrained and scattered. They definitely need help on this front, but the overall care from the facility outweighs this negative.

I realize my mother is on a special diet that means she needs it cut very small but a lot of the time she gets mush! I think they try but I'm not sure about the head of meal services! My mom has been at The Glen for 18 mos. It took her awhile to acclimate to the schedule. Now she is really involved with staff, events and crafts. Making new friends everyday! Our brother died in January and she was surrounded with very caring people, staff and residents. Did I mention mom will be 98 in August!

We chose this community because, of the location, which was proximity to my house, my loved one liked the smaller, more manageable size of the bldg (compared to the others we looked at, which were like small cities!)

We are happy with this facility. The staff is great. They're always friendly and helpful. The facility is clean. They offer a great variety of interactive activities. The food is good, but more options would be great. Communication with the family is excellent. I would recommend them to friends and family.

Our family had an in person tour and we were really excited about Glenn Hopkins because they are a catholic community and our loved one could go to mass there, however due to our loved one being blind and in a wheelchair he would need assistance being wheeled down to mass and that was an extra fee - laundry was an extra fee, if you wanted your meals brought to you it was an extra fee. So we were disappointed that it was nickel and dime what seemed like to be everything,

I was happily surprised at how friendly all the staff and residents are. Everyone seems happy there. They have many activities going on and always something to do if you want. It is a very nice place. Unfortunately, my family member was very ill when she moved in and has already moved out into a hospice home. We are very sad that she could not enjoy the benefits of living there.

I literally think they are the best. They have been a 5 out of 5 on everything since we've started. My dad passed away a month after moving in, and everything around the move-in, the way they have supported my mom and dad as they moved, and the support they're giving my mom now after he passed, has been amazing. The environment and location amongst the trees and flowers and animals is very serene, which is especially nice when someone is going through a traumatic time. The Glenn Hopkins has just been great.

We chose The Glenn Hopkins because of the pricing and you cannot beat the friendliness. The staff is super friendly as are the residents. It is not clicky like some of the other places are. It is an older building, so it can get cold and they need window replacements. They are having trouble keeping kitchen staff which is why the food got a lower score. Overall I would still recommend them, they just need to make some improvements.

I would tell other families they're better off hiring home help than going here. I think that's true for any community. For what you pay for, you might as well hire your own help. One of the main reasons my loved one chose The Glenn Hopkins was the activities. They have an activities sheet that makes it look like they have all these activities, when in fact people don't show up for them. Before moving in, we explained that she really likes to play cards. They said they had tons of cards and Bridge players. After moving in, that was not the case. And they didn't really do anything to help with that either. She would show up for an activity, and there was nothing. They didn't have anything where they tried to integrate the person into the community. There was no real orientation/integration procedure. Also the food was not good. Often she was sick from it. It was very salty. And if she would ask for something simple like a banana, they wouldn't have it.

This is a wonderful place to live and you should come and see it. We have different activities like sing along, women's group and a lot of card groups for the residents to stay busy and have something to do.

We had a virtual tour with this community. The tour was very good and they gave us lots of information. The staff was also very friendly and helpful.

It is a really friendly place. Very welcoming. Both the staff and the residents are friendly. The food is okay was better when the dining room was open. The room sizes are adequate. There is pond ,walking path and patio out back. Lots of outdoor space.

Our tour was very thorough and informative. We felt they were very transparent with pricing and amenities. We were impressed with the beautiful grounds and marsh views. They have done good job with common spaces and the outdoor areas look inviting (and we toured in the winter). There is scheduled transportation to almost anywhere you need to go. [Name removed] spent over 2 hours with us going over every question my parents had. I appreciated her patience and kindness.

I have a dear friend who has lived here for several years. On multiple occasions she has told me about lack of adequate food offered- - ie, no bread for breakfast. This means no toast whatsoever. This has happened more than once. Other times, There was no dessert at dinner, or as a last ditch effort, a package of mediocre cookies were passed around. These are just a few of the complaints re food, there were more. And they were ongoing, it was not an isolated incident. These folks look forward to meal times and have prepaid for their meals. This poor service is horrific, IMHO. If I worked here and saw no bread available for breakfast, I'd hop in the car and run to the grocery store and buy a few loaves! I am really disappointed in their food service. When I told my friend I wanted to make a complaint about this, she begged me not to- she didn't want to make waves and said she would be very embarrassed. So I took no action. But I note these food issues were ongoing last year and I don't know if they have improved or not. I would not recommend this place, based on Their high food charges and poor food delivery.

I appreciate [name removed] giving my Dad a great tour. This facility is in the mid-range for cost but the bedroom is small. The pro is that it is close to Southdale Mall.

After five months, there are still things to work out. At 98 years old, Mother is blind from macular degeneration and very hard of hearing. Some attendants do not announce who they are when they enter her room. They go in and out quickly, not giving her a chance to ask a question or request additional help, even 'tho she is paying for 15 minutes of service time each time they enter. It took three months just to get the food service people to follow her instructions to cut up her food. There are individuals in management and on the attendant staff who are very caring and responsive, but overall, there needs to be more training of the aides, especially considering the cost of care.

This is a good facility. My mother has lived at the Glenn first in independent living, then in assisted living, and now in the memory care unit. The rooms are fine. Lots of choices and they are well maintained, comfortable, and appropriate for the level of care needed. Services vary depending on your loved one's needs. Staff are considerable, professional, and they have gone out of their way to make the facility feel like home to my mother. Naturally a few glitches arise here and there but nursing staff are always willing to listen and quick to remedy. Resident activities also vary based on a person's need.