The Gardens at Town Square

I was pleased with the care that my loved one received at The Gardens at Town Square. The staff were attentive, kind and caring. I think the ratio of caregivers to number of residents is really good.

My mom has happily established herself in the community, and it's a delight to see her thriving with new friends and activities. The staff and care are top of the line. The facility is immaculate, well run and so classy.I want to thank your organization as well, your help was absolutely invaluable to our family in a terribly hard time.

The Gardens would work for people who want just an apartment building. The rooms are bright and well laid out, very clean hallways and public areas. I have to say after looking at so many places this was the best choice for my loved one.

The staff is the best - they are caring, respectful, compassionate, and very helpful. They really make The Garden's a special place. It's a very well-run facility.

I appreciate the responsiveness and caring from the staff. The desk manager is amazing in her familiarity with all the resident’s circumstances. I encountered some of the caregivers in the hall and they reaffirmed the treatments and care I understand my father is receiving.

If your loved one needs memory care- do not bring them here. They will not give them the care they deserve. Not sure if just short of staff - but if they call themselves memory care providers, they should stand up to that need! Especially for the cost! My dad was starving because they would bring food and just leave and not assist him, if he wanted to stay in his room, he was left alone for hours!

Everyone is very friendly and always willing to help out. And I feel like that culture also trickles down to the residents. I would definitely recommend The Gardens at Town Square to others.

Good community, not memory care only.

Our family was able to have an in person tour and we really did like this facility. It is in a great location, and everyone we met with was nice, gracious and did a good job showing us around.

Our family had an in person tour and it was a good experience the ladies who showed us around and spoke with our loved one were very lovely. However this community did not have the aging in place that we were looking for.

They had an excellent response time during the pandemic with keeping everyone informed. The activities were limited, but they tried their best to make up for the limitation and for all the amenities that were originally offered before the pandemic. The food had to be delivered to their rooms because the residents have limited access to the dining facility this past year.

[Name removed], the head chef conducted our tour and she was amazing. Answered all my mom's questions and even ate lunch with us. Food was delicious. My mom wanted a place where she could walk outside without being in the heart of the city.

I toured this facility when looking for a place for my Mom. The facility is brand new so it’s very bright and shiny. Everything’s new and looks super fancy. The marketing person that showed us around was very professional and seemed to know a lot about what the facility had to offer. The rooms looked beautiful and were big enough to feel comfortable and very bright. The rest of the facility had lots of windows to let light in and was very clean.

Super nice place, a great fit other than it is not a walkable neighborhood. Would be a good place when [Removed] is a little older. She still wants to lead an active lifestyle.

My loved one's experience at The Gardens is going great! The facility is clean and the staff is friendly. This is a wonderful place for my loved one to live!

This was one of our top choices of different communities that we had looked at for my loved one. They had a lot of great amenities available to all of there residents and a wonderful dinning experience. The staff was also very polite during our visit and made sure not to make us feel too pressured. There was just not enough memory care help that she would have needed in this facility.

The Gardens at Town Square has been a good fit for my husband and I. There have been a couple of things that we are not satisfied with like the counter space and the older appliances. I think when they built the place they had in mind that everyone would have their meals in the dining area. Other than that, things have been going well.

My review is for Memory Care. After living at the Gardens independently, our mom was very suddenly moved to memory care. We were unprepared for other options at the time, so our advice is BE PREPARED. DO YOUR HOMEWORK. After two years, it was delicately suggested that mom would probably be happier elsewhere. Why? Her advanced dementia was causing problems in the dementia area. That is my biggest gripe. Staff is ill prepared to deal with advanced dementia patients unless they are drugged and compliant. Due to our moms religious views, we used only the lowest level of drugs. We actually got a phone call asking us to come over because mom was yelling and had soiled herself. At almost 6K a month, they damn well had better be trained how to handle this, but they weren't. And no, we did not go over. Care is limited to what the patient will allow. So, inch long toenails, no shower for over a week (we actually showered her when we'd visit), lost weight because she did not want to get out of bed, UTIs because she was not toileted frequently enough. The care is a la carte and believe me, it adds up FAST! The staff means well, but there's a high turnover and residents don't have a chance to get used to anyone. The manager position changed three times in two years. The topper for us was while waiting for furniture movers in the lobby, I ran into the manager and went to say hello. She did not ask about mom, so I told her that she was doing very well in her new place. The woman did not even know mom had moved. TWO DAYS LATER!!! Like I said, do your homework.

I have no complaints about the care my loved one has been receiving so far from this community. The staff all have been wonderful and have made sure to accommodate her needs as best as possible. She has had no complaints about the food and has really enjoyed the various activities they provide the residents throughout the week.

I was given a good tour that I liked very much but I did not think it would work for us. The community seemed to not be able to give the right level of care. It was too urban for my loved one. After talking it over, this was not an ideal location. Otherwise, it looked very nice and is very clean. The interaction I saw seemed good.