Sungarden Terrace Assisted Living and Memory Care

We were enthralled by the welcoming atmosphere of Sungarden Terrace Assisted Living and Memory Care from the minute we entered. The building has been meticulously maintained and is constructed to make occupants feel at home. A true testimony to the'sungarden' in its name, it is a vast, sunny sanctuary that skillfully combines inside comfort with lush, outdoor splendor. Mom was going to be transferred from [removed] shortly, as we planned.

Based on the experience we have had so far with the Sungarden Terrace Assisted Living and Memory Care community, we would 100% recommend the to other families looking for a place for their loved one.

Mom is happy, smiling and engaged in activities with the staff and other residents. The staff asks questions about mom's likes and dislikes and they tailor her care with those things in mind. The staff also shows interest in the entire family. We are so happy with everything at this facility and more importantly, Mom is too. Very much so. It is cozy, warm and welcoming. She is always doing something fun when we visit her now at Sungarden. The Sungarden staff remembers our names and details about our family. They make us feel like they care about all of us, not just mom.

The staff there and the management were so friendly and helpful. I really wish that I could have gone with this facility. When I got my mom placed it was an emergency situation and another facility had called us back first. That is the only reason we did not go with them. I wish that mom would have gone here because I think her experience would have been much better.

This facility is very clean and well-maintained. The elevator seems to break down fairly often, which strands many of the upstairs residents. Nearly everyone who works there is amazing, friendly, helpful. However, the previous administrator arranged for my mom to move into Memory Care and for my dad to move into a single room. She broke down all the costs, and because they had a special for Memory Care (trying to get filled back up after COVID), the cost of both ended up being $500 less than when they were sharing a room in the more independent section. She said the cost of both rooms would not go up for a year, and at that time, both would only go up the regular 10% for cost of living. She did not give this to us in writing or have us sign anything. Our mistake. As soon as that administrator left, the interim administrator notified us about an error in what we were paying and that both rooms' costs would increase in a couple of months! The increase would be $700/month! I tried to fight it, but since we didn't have anything in writing, we had no leg to stand on. The increase became effective yesterday. Both of my parents are happy with their level of care, although I don't know what's happened to many of my mom's clothing. With the exception of the night desk clerk, everyone is extremely friendly. The new administrator is friendly (she was the marketing director), but seems disingenuous. My dad raves about the food, but neither of them eat much. I've eaten there quite often and most of the food is very good. The activities are not varied, but they've had trouble with staff turnover. In Memory Care, the activities are more limited due to the residents' abilities. We are hoping this will improve as covid lessens. Since my parents are still paying less than they were paying up in Washington State, and they're both happy, I believe they're getting good Value for their money, even with the recent increase.

We found the staff to be very friendly, knowledgeable and helpful. The meals and dining service is wonderful and excluding covid they did their best with the activities.

This place has been great. My mom has dementia and has been difficult to deal with, but the wonderful people at Sungarden have been diligent in trying to make things better and have been very patient. Everyone is friendly. They keep families updated on events going on there. I wish my mom could enjoy those events because they sound awesome! Unfortunately she is too far gone to appreciate it. I highly recommend this place.

Wonderful intake person as well. It is not [name removed] anymore, but [name removed]. She is nice. Loved their menu choices since dad has some dietary restrictions. Not a fan of the decor. They are getting remodeled, however. Hated the carpet in the room. Ugly green.Everything else was wonderufl.

They made the move in process pretty seamless. The staff are very accommodating to all of our needs. They focus on the individual, which is awesome. The caregivers know each individual resident personally. The place is beautiful. The interior is newly remodeled and renovated. It is truly awesome. I will most definitely recommend this community.

They have a really good staff in memory care. The food is excellent and they have a gourmet chef. Their events for families are amazing. Their outdoor space is excellent. It is an older building. They have the halls nicely lit and painted and are decorated beautifully. I have recommended Sungarden Terrace to other people. We are really happy at Sungarden Terrace.

[Name removed] gave us a thorough tour and a comprehensive description of the staff and facility. They clearly do a very good and caring job with the residents here.

This was a small but nice family owned facility. I had a great tour. I would be glad to refer others to this facility. Warm and friendly community. Rooms were a little small because it was an older but well maintained place.

They were like a second family to us. My mother was well loved and cared for.

this place is amazing, its is a home away from home, [Removed] is wonderful, with the help from the very friendly staff , my mom adjustment went very smooth. mom is safe ,this is a huge relief, mom looks forward to meal time she love it and she starting to enjoy the activities. THIS IS A WONDERFUL PLACE THANK YOU SO MUCH [Removed]

SUN GARDEN TERRACE IS AMAZING Thanks to senior advisor .con thank you for help me find a place for mom, there is a lot of places out there, save a lot of leg work and help sort out what you are looking for. AGAIN THANK YOU

Entire place had a smell possibly cleaning supplies that did sit very well with my sinus. Layout was two stories and adequate. Nice outside areas that are secure.

The lady who gave my loved one a tour of this community was very friendly and had a lot of great information to give us during our visit. I truly have no complaints about our experience it was just not the right location in the end decision.

We liked this community. We were happy with getting the information on the care that is given to the residents. The menu was appealing and the information on the activities would have been very helpful for her. This would have been a great community for here needs. We would highly suggest that families tour this community for the care and the value to be the best

This community does not have any medical personnel on staff. The staff that is there is friendly and do what they can to care for the residents. There is a secure memory care unit. The food is fair, however the food in the assisted living area is nicer. There does not seem to be a lot of activities. This community is kept clean.

I thought this place was very clean, I was mostly impressed with how well the staff and residents maintained the building. The staff made sure to answer any questions we had for them in detail and even offered us to try one of there meals. I have no complaints about there community, they just had no room at the time for him.