Spring Mill Pointe a HumanGood Community

The facility and staff is always very prompt, helpful and polite. My mom started off as independent living and has recently been moved up to personal care. My mom's room is a nice size and she has a lovely view which the deer and fox and all sorts of wildlife roam outside of her window. I would absolutely recommend Spring Mill Pointe to others looking.

Spring Mill Pointe is a wonderful community. It is very clean, and updated. The staff members are great. There is a comfort level knowing that my dad is well and taken care of. I have and will recommend this community to any one who needs to place anyone in a memory care facility.

Spring Mill Pointe is a very nice and clean place. The staff are all friendly and caring. My loved one, also says everyone is nice and treats them well.

The visit was nice, but bad reviews by an internal employee.

My moms happy with everything at Spring Mill Pointe, she keeps busy! I would like to tell others how easy they are to work with. The value for what you get in return; the friendliness of the staff, they're all really buttoned up. It's a small community, I would highly recommend this location. Out of 7 communities we toured, we chose this one. Spring Mill is a nonprofit organization, so that was appealing. I would also like to give extra kudos to their meals. My mom is very happy with them and my sister has taken a few meals with her for different reasons. The food has been quite good which is key because the residents are eating 3 meals a day everyday.

This is a really good place. It is a smaller community and the staff are friendly. The hardest part that my loved one has, is that the residents are a little older than my loved one expected to be with. The building is two stories, the independent living is on the second floor. All the services are on the first floor. They have chef prepared meals that are served three times a day in the dining room, on the patio, or delivery to the resident's room. There is weekly housekeeping, basic cable and internet, the room, and utilities are included in the monthly fee. The community has transportation for the residents to go to the store or other nearby locations if needed.

The place is nice. The staff are friendly and nice. My loved one is very happy here. Anytime there has been an issue they have addressed it very quickly. They are understaffed like everyone else currently. They are doing a good job at caring for my loved one. They are options for meals for the residents. The staff to staff communication could be improved.

Overall very well. The communication from the leadership to the family members is lacking. It would be nice to see more phone calls each week or every other week with status updates on our loved ones, or even an email. They had a trivia game going on and a singing game when I visited. I was very impressed with the fact they had age appropriate music for the residents.

The staff is very nice and are great and the community is very neat, and clean. I would definitely recommend this community to others and I already have.

After living in Bucks county for the past 20 years, I made the decision to seek a more supportive living environment. I am a social person and thankfully, in great health, so I wanted to find a community that had opportunities to be active, while at the same time I could feel supported and cared for. Not only does Spring Mill Pointe check those boxes, it is also situated in a truly beautiful setting, and is staffed by incredibly kind and friendly people. I moved to Spring Mill Pointe in February of 2020, so I was barely here for a month when COVID-19 changed all of our lives. It is such a comfort to know that I don’t have to worry about going to a grocery store or visiting a doctor’s office or even a hair salon. I am deeply grateful to have found a home where my comfort, and health are important to me. I am thankful full that no residents have contracted the virus. This is evident that Spring Mill Pointe is truly a safe place to live. At this stage in my life, I can’t imagine a better place to live than Spring Mill Pointe!

Spring Mill Pointe is a very welcoming community! The staff are very accommodating and they have managed to keep us safe and comfortable during this pandemic! Which I know has been a challenge. I feel safe here just as much as I would have in my own home.

Good care, very good activities considering the circumstances. Food could have more variety. Personnel top-notch.

I have already recommended this to community to friends. My brother was extremely picky due to him being a physician about the community we were to put my loved one. The cleanliness is amazing. We were able to sample the food and it was very good. The room sizes, guest areas, the staff were wonderful.

It would be a great choice. The people are very caring, along with a caring environment. The activities include: trips to the mall, bingo, religious services, choir, music, and entertainment coming in.

spacious, secluded, nice views

Scheduled a tour, but the person I set it up with was not there. A facility person took me around but couldn't answer any of my questions. Front desk person wasnt very pleasant either.

My mother has recently made the move into this community and so far we have no complaints of how things are going for her. The staff are all friendly and have made sure to accommodate her needs to the best of there ability. She has had no problems about the meals and enjoys participating in some of the activities with the other residents from time to time. Overall we are pleased and would recommend it to anyone.

I had a good tour of Spring Mill. The person that took me around the place was very friendly and knowable, It was a nice place, but just not the best fit for my mother.

My tour was okay. The community looks very clean. As I looked through the community, it seemed to be pretty quiet. I also did not see many residents during the tour.

I moved my Aunt with Alzheimer's into this facility in March. I visited most of the facilities in the area, and Spring Mill out shined them all. From my first appointment with Lisa, to the daily updates with Nurse Jean, I always felt like they cared about what was best for my loved one. She is currently in the Personal Care part of the facility and will eventually move into the Memory Care (Cedar Grove) which is one of the biggest reason I chose this place. The place is big enough to have a large dining facility where everyone can eat during the same times, yet still be small enough where everyone knows the names of every resident and staff member. Just setting up her large room during the couple of days before I moved her in, I was able to know most of the residents and staff by their first names. They have a large living room area with a full kitchen and dining room where they do a lot of activities for the residents. They can sign up for weekly trips, and bring in guest entertainment once a week. My Aunt doesn't do the outside activities, but she does participate in the daily activities. The food is very good, and the chef always has two "fancy" entrees to choose from, plus all the "regular" comfort foods that are served everyday such as hamburgers, sandwiches, soups and salads. My aunt usually picks 3 course from the menu, a soup, an entree, and then dessert served with coffee. They let you eat with the resident if you call ahead, and that is fun for my kids and I to stop in and have a meal with her--tons easier than getting her to a restaurant, and she (and my kids) prefer the food (and dessert choices) there. They have special events for whole families such as a Mother's Day Brunch and an Easter Brunch. Honestly though, the best part of Spring Mill is Nurse Jean and Dr. Aaron--I felt my Aunt is finally getting really good medical care. Her medication was all over the place from several different doctors, and now with one doctor, and a nurse that knows her very well, we are finally getting the correct medication adjustments to make her care so much better. She was seen every week at the beginning and now settling in to one doctor's visit a month. She is seen every other day by a physical therapist, and once a week by a psychiatrist. The amazing medical care here is such a relief that I don't have to shuttle her around to all different doctors every week, as these doctors come to her. I know as her condition moves her into the dementia care unit, her care will continue to get better, as it will increase to 1-on-1 care in that unit, and the residents seem very happy and stimulated there. The activities director is always looking for the newest ways to help stimulate those residents, just recently adding music and art therapy to their schedule. Another good thing about Spring Mill is the price--no surprises--all inclusive except for the beauty salon, so we know what our bill is going to be every month. The only thing I wish was better was their laundry service is a little spotty-it is supposed to be twice a week, but one week they didn't do her laundry, and another week they took it but forgot to bring it back. Once I put her name on her laundry basket it got back to the right room, but I think they need to do a better job with that as my Aunt gets very anxious if her clothes don't come back right away. But other than that little things, the more important things they get right here, and I feel my Aunt is very safe.