Provident Village at Creekside

Our family had an in person tour and we thought it was a really nice community overall, but the location played a factor into our decision making.

I would look into this community for your loved one because it is a good value for the price compared to other communities I have seen. This community seems to be pretty well run from what I have seen. They are currently under a management change and there have been some bumps in the road with these adjustments but other than that things are good.

APFM needs to stop recommending them, they do not use your company anymore for referrals, but they take your people coming from your website, please take them off your website. Since ALG has taken over and they don't have enough help, they are using cooks and activities personel that have no experience, and it makes APFM look bad. Remove the. Now!!

This community was dreary, it was not the environment that we were looking for for our loved one. The tour was great just did not care for the community.

Our family had an in person tour and it was a really nice community the lady who let the tour was great. The community is very new, clean and modern.

The community is very clean and friendly. They took extreme measures during the pandemic. We could only see our loved one through a window. This allowed no residents in my loved one's area to contract COVID. I wish they had more staff to care for the residents.

My grandfather is at Provident Village currently, and we are currently looking for a new place for him. He has been there for a few years now, its only until recently, under new management that things have become so bad. He is on hospice and requires a great deal of care, which meant we were allowed to see him regardless of covid-19 with restrictions which I can acknowledge are necessary. Since March he has lost 30lbs because we cant go to the cafeteria with him to feed him his meals. We were bringing food for him and now they are no longer letting us do that which is outrageous considering they are not making sure he eats. when we would visit he would not always have his oxygen on and now I'm afraid he isn't getting it as prescribed. These and other issues is why I am giving Provident Village such a low score. Cost is $5400

Our loved one is in memory care so there aren't to many activities to participate in. We liked how in the memory care unit that provided full care services. This community is very attractive. The memory care area however could be a little better maintained, and be a little more brighter and attractive. The food is above average, its pretty good. I would say its better then a lot of other places. They have a great chef, they offer a variety of food for the residents to choose from. The staff has done an exceptional job during the pandemic. I believe they have only had one case which was back in March. It has really put my mind at rest.

It is a wonderful place, we love it. They have taken good care of my mother-in-law. We have recommended it several times. The activities prior to Covid included Food Trucks, Thanksgiving Dinner that the family could come into, Halloween Party, Bingo, Happy Hour every afternoon. In the memory care they also have activities about mind building.

Really great experience with [name removed]. Although we have requirements that aren't available she was extremely helpful.

Very impressed with the facility

We loved this community and went several times to visit. [Name removed] was helpful and kind, but ultimately we were turned down.

This is the one. They will trigger residents to go to activities. They have online systems to communicate to family. They have a catholic service every Tuesday. They let residents have a say in the food. They keep a picture of the resident with their food preference in the kitchen. The apartments are nice and spacious with two windows. The shower is walk in with no barrier. The bathroom floor is non slip.

This location was very nice and very clean. [Name removed] was a gem to speak with. The only draw back here is that they have open studios. The one bedrooms are only divided by a wall so it doesn't offer the privacy that he would like. It is still in the running at this point.

Unprofessional and dirty Memory Care floor. Did not receive the care promised nor attemp to make anything right. Moved our mother. Gave 30 day notice after only 15 days and lost the $2000 facility fee you are charged when you move in. That says a lot about the conditions of this facility and staff.

Appeared to be well run and well kept. The staff was attentive and professional. The big issue here is that no 1 BR units are available since there is a six month waiting list comprised of existing residents wanting to upgrade from studios.

Upon my arrival for a tour, I was greeted by [Removed]. She was so friendly and professional and just a delight to be around! The first thing I noticed that was different from every other property I visited, was that the residents were smiling and HAPPY!!! The facility is beautiful and the staff are all so friendly!!! Sadly my mother passed away before she got to stay but I would have been so happy and relieved to have had her there. If I could give a higher star rating than a 5, I certainly would! Well done Provident Village!

They are taking really good care of my husband at the Provident Village at Creekside. The staff is very friendly and welcoming to family and friends when we come to visit. The food is very delicious, I have dined with him on several occasions. I really enjoy the special days when they dress up in costume and serve food in relation to the day they are celebrating. They provide activities for the residents and the staff really tries to encourage the residents to participate. They have a terrace area for the residents to go outside and enjoy the fresh air. He really likes his room and we were so glad to furnish his room with his furniture and pictures to make him feel more at home in his new surroundings. We were not able to do that in the previous community. I would highly recommend this community to friends and family.

The facility looked very new and quite nice, but it is a two story facility, which would not have worked too well for my loved one. The facility is also a great deal more expensive than what we wanted.

We love Provident Village - the environment is warm and homey. It has nice spacious room and really good food. Staff is helpful and friendly. Both my parents live here after an initial adjustment period, are happy and well care for.