Parsons House Preston Hollow

My loved one is a resident at Parsons House Preston Hollow. The social environment is positive and the staff is friendly and supportive, but they depend heavily on the Aides which can be short staffed. If a resident needs added attention or greater needs, it may be frustrating. They have regular social events that are nice for the residents. They invite family members and really make it special. The size and proximity of the activities and the dining area was a positive. A first floor apartment is a bonus. Communication and coordination of medical visits, medicine, and responsiveness was lacking. Very much driven by family. They use a 3rd party physician group and it's difficult to get timely answers with their message service, as well.

This has been a very positive experience for us and our loved one. I have recommend the community to others and will continue to do so. The staff is very friendly and available when we have questions. There is always something to participate in, if the residents would like to. My loved one had a medical condition last week and the staff were right on top of it responding to it, and to assist with getting it resolved quickly. The food is very good here.

I thought Parsons House was absolutely wonderful. They followed up with us after the tour and offered their assistance if they could ever be of help in any way. I was incredibly impressed. The only reason we decided not to go there was because it was just a tiny bit too small in terms of socialization for our loved one. But it was an unbelievably beautiful and well-maintained facility, and the people there were lovely and kind.

I thought it was nice, at first but when I got there to tour, it was very noticeable [name removed] is discriminating. In my opinion, I would not allow him in care of anyone there. I no longer support them. DO LOOK AT THE NEGATIVE REVIEWS AND SEE.

We picked this facility because, it was smaller community, they offered more one on one care, and it was close to home. They are a little short staffed on the weekends, and sometimes with the nursing staff. They are attentive from management, on down to other staff.

My mother has been living at Parsons 3 months. I have only the very highest regard for the staff. My mom is always in good spirits . She is made to feel very much at home. Good nutritious meals are home cooked by the staff. With each residents persona diet in mind, We already see the changes in my mother.

Wonderful home. . . You all take great care with my mom with so much patience!!

We loved Parsons House! Daddy is very happy here and [name removed] works very hard to involve all the residents. Thanks for making his life such a beautiful experience.

The staff is always super friendly and my aunt seems very happy and well cared for.

My sister has lived at Parsons for 5 years now and she is thriving! The love, patience, and help provided by everyone at Parsons is superior!! Highly recommend Parsons House Preston Hollow.

The Parsons House and their staff are awesome! I know my mom is in very good hands. You all do a great job of taking care of my mom.

Much more homelike than most other senior communities. It's great that it looks and feels like a large boarding home rather than a hospital. Staff that I've interacted with are exceptionally caring and personable. My dad is doing much better here than I feel he would be doing in just about anywhere else. Thank you all.

Excellent food. Well served with great dessert. Fun staff with smiles for all participants!!!

I like it! The staff and residents are great! I would recommend it to others.

Excellent facility. People are super nice. Family oriented.

Food was good, served hot, good portions. Atmosphere was wonderful. Staff was pleasant, kind, courteous and attentive.

We liked the community. We didn't know if there would be a better nurse to resident ratio from where my loved one was coming from.

I would tell others that this was our first experience with a nursing home and it was great. The tour was awesome and I did not look anywhere else because we really liked it here. They do a lot of activities with the residents and they always have something going on. The facility itself was very pretty as well. The staff was very friendly and interacted with the residents more than anywhere else I have ever seen. He really liked it here and I would highly recommend to anyone's loved one.

Wonderful, caring facility. My loved ones have thrived in the 4 years they have been at Parsons House. A real family environment.

My sister has lived at Parsons since June 2017. She first lived in The Gardens, memory care section. When I decided she could function and be happier in assisted living, the staff agreed, and supported her through the transition. This has been a great move for her, and her quality of life is much better. I could not think of a better place for her to live. Staff is very understanding and excellent at handling her when she is difficult. They have a nurse now who monitors her health and this has been another excellent support.