Pacifica Senior Living Rancho Penasquitos

My Uncle moved into Pacifica Senior Living Rancho Penasquitos straight from the hospital. There, we found a group of professionals who work seamlessly as a team. I get reports of him doing activities so I can keep up to date on his wellbeing. They contact me right away if he needs something I can bring him. All team members are always in a good mood; Its quite amazing! My Uncle has developed a group of friends for dining and feels at home. The place is clean and fun things are alway happening. He loves that the dining rooms and activities are a short distance from his apartment door. The Director, [name removed], has an open door policy and listens. Basically, I feel secure that when I'm not with my uncle, they will take good care of him. This is a great place!

I think the staff is thorough and very friendly. My Dad told his doctor just the other day "the people that work there are very nice." They keep his room clean and do a great job with the laundry. Dad is enjoying the food, as well.

My Dad moved to their Memory Care, and the entire staff are so kind, and such a great help to my Father. The whole team at Pacifica RP are friendly, caring and very good at their job. Knowing my Dad is well taken care of gives me such a piece of mind. It is a beautiful location, modern, clean. A really pleasant place to live. Really nice front room, patios and activity rooms. The Memory care areas are just as nice as the assisted living spaces. Shout out to [names removed] for the great job they do! It has been the best choice we have made for my Father and his care.

I have lived at Pacifica Senior living Rancho Penasquitos for three plus years. This community is extremely warm and inviting. My favorite part of living here is all the friends I have made. The food here is good and consistent. The servers are excellent because they are always so tuned into each individual resident. The activities are off the chart. They honestly just keep coming and coming. It is an extremely supportive and friendly community where I have made lots of friends and continue to do activities on a daily basis. The staff here take time to truly get to know each resident on a daily basis. It feels great that everyone knows my name, my likes, and my dislikes. The community is currently going through a remodel. They are adding a fitness center and a movie theater. I am extremely excited for these new additions.

First of all the service here are fantastic. I would like to give a special shout out to[names removed] for their caring attitude and fantastic service. [name removed]and [name removed] our activity team is extremely caring, helpful, and kind. They are always doing activities with us residents and go above and beyond when needed. Our dining service is delicious. Chef [name removed] is always willing to help by making changes to the menu each month. The servers especially [name removed] give amazing service. I am very fortunate to have 1 bedroom apartment on the main level. My apartment is organized the exact way I like it. The housekeeping team comes once per week to clean my apartment and is always willing to go above and beyond. I am looking forward to the new changes that are going to be made here at the community. I am thankful for our new Executive Director [name removed] who is overseeing all of these positive changes.

I have lived here for 3 years and it is an exceptional place to live. The customer service is top notch- if you discuss a concern with management, they are very attentive and ensure they solve it right away. The business office manager, [name removed], is amazing. She goes above and beyond to help not only myself, but other residents. The care staff are extremely helpful and observant which is exactly what you want when looking for a facility like this to place your loved one.

We toured Pacifica Senior Living Rancho Penasquitos during our search for an Assisted Living facility for our loved one and we did not like the facility. It felt like an old hospital. Definitely not what we were looking for in a facility for our loved one.

I would say it is ok. They need more activities for the residents though. I would say it was passing ,but I would spend time comparing to other communities. It was on but probably better options out there. We picked this community, because of the location and discussion of activities that never seemed to materialize.

Overall you get a lot for the price here. We have just been disappointed with the amount of turnover in the staff and also with the taste and variety of the food that is served to residents. But I would recommend Pacifica Senior Living Rancho Penasquitos to others looking.

I can promise you that this is a fantastic location! I went because I was seeking for a place for my mum. The facilities are spotless, and the personnel, particularly the Executive Director, is quite pleasant. He was really helpful and knowledgable about the amenities. We felt completely at ease and trusted the director with our mother's requirements. It was quite clean, with polite employees and a tranquil atmosphere. Both Pacifica Senior Living Rancho Penasquitos and [removed], where my other relatives live, come highly recommended.

It's very difficult to get ahold of anyone there via phone. And there's no way (that we know of) to reach staff via email to see if anything is needed like Depends, wipes etc. we never know. And even when we visit there's a 50/50 we'll see anyone in charge in memory care section to ask questions. Nothing really specific they could improve on with the food, I think my loved one is just a picky eater.

One thing I wish is that there were a few more activities for the Memory Care residents. We picked this community because, of cost, location, ease of parking, and expected activities.

It's an older facility, which is fairly clean. There has been alot of changes in staff. The people that I have interacted with are friendly. They are lacking with the care services, and they don't have enough staff. Taking things forever to get done, in the quality of care that we were expecting. The cleaning people are kind, and are always smiling. The activities have been lacking, because they just got a new activities director. Overall, not happy.

Overall, this is a very good facility. Mom is in memory care. Memory care doesn't have a nurse there regularly, it seems to be just med techs. Upon returning from hospital stays, it would have been helpful for a nurse to be available for her to assist with wound care and things the med techs can't do. I knew this information already, but didn't realize it would matter so much until mom returned from the hospital and needed that extra care. Also, they keep all of the doors closed by policy, but it would be nice for mom to be able to see people passing by and would feel more at home for her. She's not able to do much, but I feel like having the door open would help her to at least be able to see other people. The facility is very clean, especially the resident rooms. The meals seem to be good. But again, overall, I would recommend them.

[name removed] greeted us with warmth and knew the names of all the residents. The facility was clean and well organized

I think they're getting there; meaning, when we first began enrolling the community was known as Atria and when we finished signing up it was then Pacifica. I initially asked about activities and was informed that their activities director left and they were trying to get someone else. They don't seem to be doing anything for memory care residents right now. They've been kind of grouping them together to watch TV in common areas. They've lost a lot of staff and they're trying to replace a lot of staff. The people I've met seem nice and hard working. They've been responsive as well, but still seem understaffed. I think as things transition it will get better, I'm hoping. If it wasn't for my loved one having difficulties settling in new places, I would find somewhere else more established. I don't think Pacifica is a bad place; the staff are trying and are just in a transitional period at the moment.

We found the staff to be really friendly, the whole move in process was all nice and easy. The business staff and their website for us trying to pay bills is not very good at all. Other than that the facility itself is really nice and our loved one enjoys it here. They are in the middle of changing ownership, so there is a transition period going on at the moment.

I toured this community and liked it. We chose another community because there was no secured path or garden for my loved one to take a walk. we noticed that the residents were walking around in the parking lot and that wouldn't work for us, as my mom has a walker.

I would recommend the Memory Care area to others for their loved ones. The staff is very good and address the residents by their first name. They are attentive to the resident's needs as well. There are exercise classes, memory games, crafts, and more for the residents to stay engaged with.

During our tour a resident spilled their water and needed help but the tour guide just kept going instead of helping and that just kind of rubbed me the wrong way.