Novellus Clairemont

Very poor experience. Evaluated my wife's status as a level five, which meant she was to have two caregivers anytime she called for one. Level five is more expensive. She rarely had two caregivers and really did not need two except when had a shower. I pointed this out to management and requested a rate decrease as she was not receiving the care they were charging me for. They would only reevaluate her status after thirty days, so no rate decrease. They are by law required to name the medications they give her, but the pull givers did not know what they were giving her. They were told numerous times not to give her Parkinson's medication with food as this destroyed the effectiveness of the pill. They paid no attention to this. They are woefully understaffed and my wife frequently had to wait 30 -60 minutes for a caregiver to answer her buzzer. This was always true during mealtimes as they only have one caregiver per floor and and could not answer a buzzer because they were pushing people in wheelchairs to and from the dining room. If you continue to refer people to this community you are doing them a great disservice.

Novellus has some of the most caring staff that work incredibly hard to make Novellus a comfortable and happy home for their residents. They are truly so kind and make everyone feel welcome and like family. It’s truly beautiful how compassionate they are!

This facility has some of the most lovely staff members! You can tell they truly care about their residents. They are very communicative with families and service providers which results in A+ care. I have no current knowledge of the food services, as I do not interact with that part of the facility.

I can’t say enough good things about Novellus Clairemont. We moved my mother (102 years old) there six months ago after living on her own and it has been a fantastic experience in every way. All of the staff members are extraordinarily kind and helpful and go out of their way to take care of her. They are patient, responsive, and look after many details, including picking out a cute outfit for her to wear every day. The residents are very friendly and have made a point of saying hi to my mom and calling her by name even though she doesn’t see or hear well. My mother is delighted to be there and keeps saying she is living in luxury. The dining staff is amazing, providing wonderful meals and special treats. The housekeeping and laundry services are excellent and do a beautiful job. The cost is very reasonable. I absolutely would recommend Novellus Clairemont to anyone.

It's so nice of Novellus to take care of so much for us. Everybody is so nice. We got a great move in deal. Novellus has really exceeded my expectations. Novellus feels homey, and the other residents have been friendly. They met all the needs for my family member. I am happy we found such a nice place for her to live.

Our family had an in person tour with Brookdale Clairemont and it was horrible. Condensed, had to use elevators to get to the rooms. Rooms were small, no views except for a wall, she would have had to share a bathroom with another person. Carpet looked dingy, the whole placed smelled bad. No parking for visitors. Just a small garden for residents to walk around. And I didn't see a single resident that looked happy or smiled. Some in wheel chairs just looked abandoned in the hallways. Staff was nice. I wouldn't recommend it to anyone.

We are very happy with Brookdale. Especially with the care. Bingo is the only activity that my mom has done. That's by her choice. She's still weak but getting stronger and will enjoy other activities they offer there. When it comes to the meals the reason we did not give it a 5 was only because my mom is such a light eater and is sometimes served way too much food.

All of my daily and weekly CHORES are taken care of. Enjoying the varied activies, some of which I would never have imaged that I would have taked part in while living independently. Very friendly staff.

I am a resident here at Brookdale Clairemont for almost 2 years. There’s neat things to do thanks to the activity manager. I really like the staff they do have. The food is being improved because of the new chef. I really enjoy our bus outings.

I recently toured with Brookdale Clairemont. Their staff are very friendly. I was able to eat lunch with them and it was great. Good atmosphere and very inviting. We toured right during the residents tie dyeing T-Shirts. I thought this was an awesome activity. We talked with lots of management including [name removed] the Marketing Manager, [name removed]the Executive Director, [name removed]the Activities Manager, and [name removed] the Business Office Manager. They all really impressed us. We will be choosing this community for our dad.

Our family had an in person tour with Brookdale Clairemont and we found the facility to be old and as well as the units we saw. Also the showers were not wheelchair accessible which is why we did not pick this community for our loved one.

Brookdale Clairemont has been very good. According to my loved one, the food could be a little better, but my loved one likes living there. Lots of activities offered. There is great staff communication with the family so far. My loved one doesn't need much aid at this time. Bingo, poker, card games, dominoes, lunch/scenic outings, walking club, happy hour, ice cream socials, guest choirs and more are some of the activities offered to the residents to participate in.

The hunt began when my uncle required further care. We went to several locations, but the moment he stepped inside Brookdale Clairemont, he knew it was the place he wanted to call home. There was a good vibe in the air. There were a lot of things going on. They were quite friendly. The social gatherings are a lot of fun. They form lifetime connections and receive 24-hour assistance. My father even begged me to relocate him here from [removed] so he could live with his brother, but the location is too far away from us for that to happen.

This has been a pretty good experience with staff for us. The staff communication with the family has been good. Sometimes it has taken longer than expected to hear a response about our questions. There are three meals a day served to the residents, and there are choices for the residents to choose from. The community could use more staffing to assist with the care of the residents.

We did not plan well and A Place For Mom helped immensely. We needed to move dad from Wisconsin to San Diego with only a few weeks notice I initially toured facilities I found on Google and they were all very expensive, or after touring we would realize the facility could to accommodate my dads needs. We called A Place for Mom and they referred us to places we had not heard of. Initially I thought they wouldn’t work but after touring Brookdale Clairemont we were sold! Thank goodness we found a great place that we could afford in a short period of time.! We’ve been here almost 2 months now and still impressed with the great service he is receiving. I’m would highly recommend adding A Place for Mom to your search to find places you did not know about! Thank You!

I have been living at Brookdale Clairemont for 4.5 years. I am very comfortable here. The facility is a decent size...not too big, not too small. The food is good. The activities and outings are fun. Staff are caring and kind.

I toured this community and based on that I would not recommend it. The price was lower than a lot of others. But the entire facility smelled like urine and we were just not impressed.

The two big things for us they helped make our decision on Brookdale Clairemont was the price range for the quality of care. Also how the interacted with our family when we initially toured and how they still continue to communicate with our family now that our loved one has moved in. Based on our experience so far we would absolutely 110% recommend this community to other families.

Also went well with this tour, but facility chose was closer to our family.

My wife cannot walk so need assistance in normal functions/activities. When my wife developed bed sores on her buttocks, they did very little about it. The one bed sore finally got infected and we had to go to the ER and had to be transferred her to a Skilled Nursing Facility so she could be treated by Nurses and Doctors, which Brookdale has neither on staff. When I gave the required 30-day notice to the Management and ask for refunds of the Personal Service Fees that she didn't use, they said YES, after the first 14-day period of not being at Brookdale. After I received my refunds, I discovered that they didn't include the Personal Service Fees refunds. After contacting the Management several times they eventually said that Corporate denied the SVC Fee refunds but wouldn't give a reason. So, if you want poor service and a denial of refunds when leave, then by all means stay at Brookdale -- otherwise I would recommend going someplace else.