Merrill Gardens at Campbell

When it comes to the activities - my understanding is that they do not have an activities director, and it shows. For over two months now. Based on the experience we have had so far, we would recommend this community to other families and we actual have a friend moving their loved one into Merrill Gardens

Our biggest complaint is maintenance and response. When the electricity went out, mom called 3 times for someone to help her out of her electric recliner. Each time, they said that no one was available and they would call back. They never did. In a couple of hours the electricity came back on. Twice the fire alarm has gone off for a long time. No explanation and when mom asked she was told only, "get back in your room and close the door." Mom can't use her thermostat. It's old, small, faded, and almost unreadable, even by me. Even the staff say it is one of the old ones. We have asked for it to be replaced several times and no response. We thought that Merrill Gardens at Campbell would be a first rate facility, but so far it has been disappointing.

Our family had an in person tour and we thought the experience was great and the people we met with were super friendly.

Our family had an in person tour and the tour experience was just fine and it was certainly a top contender, but the community was just to far away and it was little bigger then what we were looking for.

I toured Merrill Gardens at Campbell. It was a nice place and they provided a great tour. It was close to home, so that appealed to me. There were a lot of things I liked about it. However, they had a long waiting list, and I'd have to pay [price removed] just to get on the waiting list. We chose another community because we needed a place for mom before they would've had an opening.

My overall experience with my loved one being here was a good one. I feel like my loved one got really good care. He was in the memory care unit and it was not the same socialization as everywhere else in the community but the people still looked pleasant and it seemed to be a nice atmosphere. It is a great place that I have recommended to a few people. This is a great value and a good location for the community to be with a lot of restaurants and more around for the residents to do.

This is not a good place for memory care. The staff is not equipped nor inclined to enrich the lives of residents. It works for those residents who are not able to participate. It doesn't really work for those residents who are mobile. The community is also not equipped to deal with negative behaviors associated with memory care.

If you need memory care, the community is very nice for those residents. The community was able to provide residents vaccines. The staff has been very good at keeping us updated on any concerns or changes on my loved one. My loved one was recently moved out to the hospital and the community has been good at checking on my loved one.

I had a wonderful experience at this community with my tour for my loved one. The staff where on time to our appointment and made sure to accommodate our needs as best as possible. The property was very well maintained with lots of great amenities available to the residents. It was a little too big of a facility for my mothers liking.

They were a good community and in the mater of trying to fit into what was being offered and finding a good fit for brother was a new experience to me. On the tour they were pretty much professional and friendly. I went through the whole community. It was helpful to have a list of communities to visit from A Place For Mom. This was not the right fit.

On my tour, I was concerned about the lack of care if my mom got worse and needed rehab or memory care, they are limited. Also for transportation to doctor appointments were minimal. I feel they did not have enough nurse hours there. They have valet parking, its good and bad, you have to wait. It was a gorgeous community from what I saw but when I was outside waiting for my car, one of the residents who was also waiting told me to be careful, the community is not all that it looks to be.

A truly beautiful and stylish community, with spacious apartments. We were very impressed by the washer/dryer in each apartment! The only drawback to us is that the lobby, social areas and dining room are so spacious, that it felt almost like being in a hotel. My mother wonders whether it would have the same close-knit feeling that she's noticed elsewhere. But a beautiful community!

My mother is doing very well at this community. She is very happy and has adjusted well to it. The community looks great, they keep everything nice and very clean. The staff has been very good to work with. They are very helpful and kind. There are many activities offered, she is trying a few. She likes the food, the meals are nice. They are caring for her well and I would recommend it.

Was not able to view any apartments. There is a wait list of over a year 4 stars from outside look and knowledge of Merrill Gardens

Hotel atmosphere higher end look. Staff not overly welcoming or caring. Representative was very nice and accommodating to my needs. Responded very quickly to my e-mails.

It's very well kept. The staff is exceptionally friendly. It's a very nice place, its beautiful. The food has been very good. Everyone from the maintenance to the front desk have been very responsive. The activities help them really thrive. Sometimes trying to figure out the parking can be a little bit of challenge. I have even recommended a friend check this out for their parents.

Merrill Gardens Campbell would have been an ideal selection had there been a private room available. The facility, gardens and services were all new, clean and friendly.

Overall we've been very pleased with the service at Merrill Gardens. It's a nice looking, clean community, and the staff have all been very kind and caring. They provide excellent care, and have a good variety of activities for the residents.