Ida Culver House Broadview

Sadly, this facility has gone down hill in the past few years since getting a new Director. Their Assisted Living program is abysmal with not enough help, long waits for care and a lack of expertise and management competence since losing their Nursing Director last fall. The food is hit and miss since losing their Culinary Director for some unkown reason. The gardens are beautiful but peek behind the curtain and you will find a very dated facility that is not well managed. Eventually, when your loved one requires more care (in their opinion), Ida Culver will make you hire private caregivers. All of the aforementioned for an exorbitant price point. A very disappointing experience for our family. We really wanted to like Ida Culver.

Although it took us 12 mins. to find parking for our mid-size SUV, we're so impressed with the beauty of Ida Culver House Broadview -- inside, outside, many quality choices & entertaining spaces for residents, its cleanliness, att'n to maintenance, & the security. We didn't partake in meals, but both our family members love the food & menu choices, & my sis loves all the little library locations within. Staff were very welcoming & helpful to us during this, our 1st visit. We're impressed by the artworks adorning the quiet & comfortable-to-walk hallways. Two public restrooms had state-of-the-art plumbing & hand dryers. The 1-bdrm apt my 2 relatives live in is quiet, flawless, w/ a lovely view & easy-to-manage conveniences. While we visited, a nice female staff member came to escort them to lunch & when they declined to go because of us, she showed a menu from which they chose lunch, which she promptly brought up to their room. We're so relieved & happy they now get to live here!!

Over the past eight months, I have been telling several of my family members about how wonderful Ida Culver House Broadview is and how happy Mom is there. Last week my family came from out-of-town to visit Mom, to see her and to see where she lives now. They all said that they were very impressed with how beautiful and well-maintained the buildings and grounds are, but they were most impressed by how caring and friendly the amazing staff are to the residents and their families. We all love Ida Culver House Broadview, and we are so glad that our Mom is in such a wonderful place!

They have a very caring and responsive staff. And it's a really nice facility.

The staff are very nice and polite to work with and communicate with. The community has different level of cares. I would recommend the community; however, I haven't seen any other community. There are activities available for the residents to choose from. The community provides a weekly newsletter that includes an activities calendar.

The staff members are very caring, supportive and really invested in the care they provide for the residents. The facility is beautiful and well kept.

Our family had an in person tour and it was a good experience but to expensive.

In general, Ida Culver House is really good. The grounds are beautiful, and our loved one's apartment is very nice. They redid it right before she moved in. And all the older apartments are getting redone before people are moving in. In general, she seems happy there. It's been difficult with Covid shutdowns. With my ratings, also know that I don't generally give anyone a perfect score. In the beginning the food was very good. But she and the other residents have been complaining lately because they've had to go to boxed meals served in the rooms. Recently they've partially reopened, going to the dining room every other day. But the food going to the rooms served in a box is not good. It is better when served in the dining room, but they appear to be having the same staffing shortages everyone else is experiencing right now. Again, activities were good before the shutdown. But with limited activities and the weather cooling down and making it harder to be outdoors, it's been a challenge. But they do try to have things on Zoom or have things on their inside television network, like exercise class and things like that. They try hard, but it's limited.

I would tell others that as is with other communities, the good ones are being watched. The staff are very responsive when I check in with them on something for my loved one. If it wasn't for COVID it would be easier for my loved one to get to know others. We were told there would be lots of vegetarian options and veggie options, and there isn't. Those who are vegetarians are having a difficult time in getting some healthier options for the residents, but are still working on it.

I thought it was a beautiful place. Especially like that each apartment has a washer and dryer.

We found the place to be very friendly and easy to navigate. The staff quickly learn everyone’s name. The activities are good. The meals are not as fancy as at some other places but they are fine and the staff is accommodating. Located close to a park, stores and restaurants. Good value.

Sadly, I had one of the worst experiences of my life in the Ida Culver House Broadview. I attribute that to mainly one person who was instrumental in wreaking havoc regarding decisions about my dad. Their administrator [name removed] didn't listen to much I had to say about the problems dad was facing. One of their own staff people [name removed], told me that she "hated" the nursing home. She would come from the 3rd floor assisted Living and help out with dad. She was helpful to us when he was there but many others had turned their backs on us. [Name removed] told me you need to come here and spend the night to see what they do. They go into your loved ones room and turn on all the lights when they feel like it. They would tend to one resident and wake the other trying to sleep. Lights on all night. Sad! When I tried to address issues with some of the administrative staff they were loyal to their "master" [name removed]. I finally rec'd the documentation from the state with all of their "deficiencies" and they included several other residents in the nursing home besides dad. Naturally, I got him out of their but I don't want others to be ignored! After all the "care conferences" and meeting personnel for nutritional needs, I could not figure out how we ended up at square one. Dad lost 13 lbs from reduced nutrition. The state said to me, "these things didn't have to happen. when the daughter brought things to their attention, they didn't respond to the request."

Great personal care taken from all the staff. Amazing campus, first class in each and every step. Thriving, vibrant population that is out doing things. An engaging place that is very high on our list.

Excellent visit. [Removed] took us on a very nice tour and her information comments were appreciated. We could not afford their rental fees, so made no further visits.

I toured this community and the staff was really nice. They answered all of my questions I had. It was really top end and fancy. Dad wouldn't have been comfortable here. It just wasn't a good fit for him.

I had recently taken a tour of this community and I have no complaints about the experience we had. I was looking for something for my father and the staff did a great job with the presentation. I liked the great amenities that had for the residents as well as the open floor plan. This place just did not have a spin down program with medicaid that we would have needed for the long run.

We will be moving into this nice community. We lived the staff. We were very pleased with the meal we had on the day of the tour. We love the dining area that has beautiful to see. They had alot of great activities. We will be happy to let others know of the good care and value of this nice community.

We toured this community for the care for both my mom and dad. The staff was helpful and caring. The community was clean and the menu looked appealing. We liked the list of activities that are offered to the residents. We would suggest that families your this community for care for a loved one.

Not impressive. Appears nice initially. The up front sales team excels. After that the staff is below average. After taking a week to evaluate my parent, they have taken over another week to give us back the $5000.00 deposit they cashed (even after repeated emails telling them we need the money). Here is the topper: The person evaluating our parent was borderline brash with us over the phone setting up the assessment BUT when she called to tell me our parent was declined- she was sickeningly sweet with so many compliments (BTW this time she was on speaker phone with her boss in the room). Disgusting and Not professional. This was not our first encounter with rudeness with this company. When our parent was discharged from the nursing rehab facility...the staff showed absolutely zero empathy or concern. I thought the assisted living part of this facility would be different. I was wrong. Empathy and customer service at ERA Living (the parent company) must not be a something they instill in their employees. I would look elsewhere.