HighPointe Assisted Living and Memory Care

The surrounding and space is nice, everyone there is friendly but like most service industries staff levels of care personnel are less then what they should be. Costs can change easily and there is no discussion with the POA.

The staff could not be nicer!!! We picked it because it was small, close to my mom and the rooms were nice and spacious

It's a nice place. Had a warm feel to it. My Mom felt comfortable there. It wasn't too fancy and felt welcoming. That and the cost.

Found the place myself but you were helpful. It's good, and I would recommend to others.

The staff was very supportive, and worked with me to get hospice care at their facility so I wouldn't have to move her. Like any facility there were good and bad points. No place is perfect. Overall it was worth the money.

What we like the most about the HighPointe Assisted Living and Memory Care community is the friendliness of the staff members - they are so helpful. Based on the experience we have had so far we would recommend this community to other families.

I always recommend Highpointe assisted living at the Girard location. I just did so yesterday with my neighbor for her father, and texted her the website link. The things I point out are that it is very clean and modern. It is also a very nice size for a sense of community. Also a good size that residents don't get lost in long hallways to the elevator. The staff is trained to help with dementia. This is helpful for my mom at times. The food is very good. We have eaten there on multiple occasions. They have a variety of activities, although my mother is not interested in them. The activities were not a decision factor for us. There has been a management staff change over. I didn't notice any steps backwards because of it.

They've been short staffed because they're having trouble hiring people. Although there is a lack of staffing, the people that work there are good. I would suggest for others check out HighPointe Assisted Living and Memory care, but you need to be aware of their short staffing.

We had two really big issues right when our loved ones was moving in with the director that left just a really bad taste in our mouth. We felt they lied right to our face when it comes to our loved one medication being lost. We felt she is not very accommodating. The day to day staff are great. Our loved one does not always participate in the activities and we aren't sure if its by her doing or because since they are somewhat understaffed they do not have enough people going around reminding the residents what is going on.

This is a good place for your loved one. I would recommend HighPointe to others for their loved ones. The community is clean, organized, and the staff are friendly. Medication management, dressing, and bathing assistance are some of the care provided by the community. The meals are served three times a day.

We had a virtual tour at HighPointe. From what we could see, it looked good. The downside with them was cost.

HighPointe is a beautiful facility and the tour was great, but it was just too big for my loved one who likes to wander.

We toured Highpointe and is was a very nice facility in a busy location. The move in fee was a little high at the time that we were looking. They had elevators here and I was looking for a facility that was all one story, so we decided against this one.

We toured long before Covid and then took quite some time to make our decision. HighPointe would have been the most ideal location as far as proximity to where we live. We toured the assisited and independent living sections only, and the facility for those was okay. As I did some more research, I read some very bad reviews of their memory care facility, which we knew our loved one would likely need eventually. And my wife has a close friend whose child worked in the kitchen there and knew of incidences of Covid among the employees.

We chose Highpointe because of the cost, it was a set cost and did not change so we were able to budget and plan. We are allowed to go visit my dad and they can talk through the glass or outside with a mask, so they have been good. They have been very cautious and forthcoming on the very few cases they have had and did a very good job at keeping residents safe. They have all been vaccinated so we are happy about that. My dad does not like the food here, he said it does not have much taste at all. It is hard because I have never been able to go inside the facility, but I would recommend to others looking.

We do really like the activities they offer, and the rooms at this community are bright and sunny. However the only drawback with the rooms is they should have some without carpet, because it is hard with wheel chairs. The food is filling and overall pretty good.

This was my first Assisted Living tour. I am looking for placement for my parents. I was VERY impressed with this facility. Very clean, updated, cheery and friendly. Fireplaces added warmth. Staff were all friendly and greeted residents by name. It smelled like a brand new home. [Name removed] was informative, helpful and professional. Both my sister and I were quite pleased with HighPointe. As nurses who have a high standard this is a great review!!!!

Very bad experience with Mother-in-Law in "Memory Care". That's in quotes "" because they are NOT trained to give proper Memory Care/Alzheimer's help, they want you to be understanding and professional but they are NOT. MiL lived there for 5 years. When she became incontinent, the staff called me 4x/week saying "uh, she pooped on the floor again, you need to help us here! uh I'm having to clean this up again. She needs you. You need to help us here!" That's what we pay you $5k-$6k then $7k/month for !!! We found a better, more reasonable place that SPECIALIZES in dementia/Altzheimer's and i gave HighPointe notice on 3 different occassions that we were moving here out on 9/28. Well, guess what? on 10/2 they took a $7k payment for October out of her checking account! They say "well, you never gave us a WRITTEN notice!" We've been fair and understanding with them but they don't respond in a similar fashion. Stay away from HighPointe for Memory Care - it's NOT good and it's VERY expensive.

Mother in law was there for 5 years in Memory Care. Staff on that locked-down 2nd floor were minimally trained. Often called me late at night with "Uh, you MiL needs you." as she's in the background "Help me, come get me, help me". They couldn't handle simple diversion. This place is VERY pricey - when Mom became incontinent her monthly fee went from $5k to over $7k !!!! Then the kicker - we gave notice 3 differnt times that we were moving her out. Moved her out on [date removed] and they dinged her checking account for $7k for OCTOBER! they said "well, you didn't give us WRITTEN notice". Uh - they've been giving medications and etc for the last 5 months withOUT a signed Care Plan (by me) NO signature, no comment of "we have to stop until we get a WRITTEN signature from you". They essentially STOLE the $7k from my MiL. We've been very fair and understanding with them for 5 years (that's approx $360,000 we've paid) and what do they do? Stick us for $7k saying "it wasnt a WRITTEN notice!!!!!!" How sad. How greedy. How UNprofessional! RUN, don't walk AWAY from HighPointe Denver!

What extraordinary service!! [name removed] has made our transition so easy. So many questions answered and so many suggestions to make the move easily. The nurses at Memory Care are great and our mom is happy in her new home.