Havenwood of Richfield

My dad liked the size and location.It's great. I would recommend to others.

My loved one is currently a resident at Havenwood of Richfield and overall her experience here at this facility has been good. The cleanliness of the facility is good and the cleanliness of my loved one's room is okay. One suggestion that I would give: A schedule of activities for the family of Memory Care patients. One that shows the days that Memory Care residents take part in activities that are in and out of their unit. I would recommend this facility to others.

My mom is currently a resident at Havenwood of Richfield and overall our experience with this facility has been wonderful! The cleanliness and friendliness are great. The staff and quality of care are also great! We have no regrets about moving mom here. It has been the best decision. I would recommend this facility to family and friends.

We picked this community, because my loved one lived at another Havenwood location but this one is closer to family. Mostly positive with staff and cleanliness. But rooms smaller than other facilities, very poor meal plan which makes the amount paid per month frustrating. I would recommend to others.

The memory care unit was very peaceful and welcoming. We like that it is a smaller unit and that made it feel like a home. The staff in memory care are very friendly. They are attentive to the needs of the resident. They encourage residents to participate in activities and we like that social aspect. I am always greeted by The front desk employees with a smile and welcome. The only thing I am not particularly pleased with is the lack of communication between me and some staff (RN, sales and executive directors, unit staff). I was not made aware that my mom was out of a medication. It all worked out. However, I see room for communication improvement. Overall, we very much like Havenwood and feel this will be her permanent home.

Based on our experience so far with Havenwood at Richfield community we would recommend them to other families. We thought the room here at Havenwood was the nicest in terms of size, amenities and even the pricing. The reason we gave the meals 3 stars is just going off feedback from our loved one - but we also know she can be pretty picky. Our loved one seems happy with the activities they have.

They have been under a couple different management companies. It took me over a month to get a fob to get into the door. My wife has been hit by other residents more than once in the memory care area. They seem to do very little in terms of engaging patients. It took forever for them to evaluate her medications, it took months. Last week, the DON quit. I do not know who is filling that position currently. Feces was found in her shower numerous days in a row. My loved one has been having laundry issues, missing her clothes, lost her blankets, etc. The staff in her wing are great, they do a great job with her. My loved one is not sleeping and it is not being handled to make sure she is getting sleep. After a review of my loved ones medicines, the staff couldn't even access her medicines while on a zoom call. They blamed switching companies again and no one seems to know what is going on.