Franciscan Communities, Inc

All of the staff at Village at Mercy Creek are thoughtful, kind and attentive. I would recommend them to others looking for assisted living.

The staff members are very helpful and kind to the residents/family here. It is hard to find compassion in healthcare. The staff acts professionally and tries to keep the residents entertained throughout the day.

Addolorata Villa is a wonderful place for seniors to call home. It is a faith filled community that welcomes all to be part of the community. Loving well manicured lawns and gardens make for a tranquil setting. The staff is experienced and friendly.

I brought my Mom to Addolorata Villa in Wheeling after a near death experience while living in her home. She was discharged from the hospital to Addolorata Villa for rehabilitation. She was well cared for and nursed back to health. I am very grateful to the staff at Addolorata Villa.

I have had acquaintances, friends, and relatives live at “The Villa” over the years. It is a close knit community and the consistency of staff and the quality of care are big differentiators in a crowded market. Big thumbs up!

We needed to find a facility for a rehab stay for my Aunt after an extended hospital stay. She, like many others, is independent and still in her own home, although with the help of come and go aides. A neighbor of mine mentioned Addolorata Villa and we are so glad she told us about it! Everyone at The Villa made my Aunt and our entire family welcome! It was so good to see my Aunt go from an “unhappy to be there resident” to someone who started going to and enjoying the activities. She received great care and was ready to manage at home when discharged. She has had a total of 3 rehab stays at The Villa and we are comforted knowing we will always have a place for her to live once she cannot be at home anymore. I almost forgot to mention they have a church right in the center, which was a huge plus!

Every time I visit I’m greeted by the kindest most caring staff! This makes a world of a difference when visiting my mom can be stressful at times so seeing all their smiling faces helps! I would recommend Addolorata Villa to anyone looking for their friends or family members!

My mother lived at the Villa for several months, first in rehabilitation and then had her own apartment. She was not easy to please but the team there did their best to keep her safe, happy and healthy. They became our second family and we will always be grateful.

The most negative was Addolorata Villa partners with Optum/ UnitedHealth Care Advantage plan. This program was presented to me without divulging the necessary information. Thus program takes away the persons Traditional Medicare program and eliminates your secondary insurance. I was not told this and it caused a major complications for my moms stay financially. This program is fine when your still well. But when your in dire need of a specialist or for nursing home coverage they have a high rate of declining financial support for the patient. I was never able to convey my situation to any one of authority at Addolorata and that bothered me immensely. It's a scam and everyone involved makes money at the patients disadvantage. When my mom went on Hospice w Suncrest it was a Tuesday. She slowly declined each day. The head nurse in assisted living was excellent. But again the weekend staff not so much. My mom was in terminal agitation. It is a term all nurses should recognize and act accordingly. My mom moaned for hours. The nurse on staff looked at me w no solutions or suggestions. What he should of done is one recognize the behavior even though he's a certified nurse not a Hospice nurse and two immediately call the Hospice service. They always have an on call nurse able to come by. At the very least give guidance to help the dying patient. They did nothing. Thankfully I was there and I called Hospice. They were there in an hour. Recognized the terminal restlessness and immediately helped my mom. This to me was a major flaw in communication of the weekend nurse and lack of knowing the importance of knowing who to call to help the in desperate need patient. My suggestion is to better train weekend nurses in patient care under Hospice. And it should be made very very clear to call Hospice nurses for guidance not do nothing. My advice to anyone admitting their lived one at any nursing home. You must be the advocate for them constantly. Many things go wrong. Mistakes are made. And the difference between the day staff and the night and weekend staff is far from the same. My mom had many items stolen from her room and was rudely handled by evening staff. I had to get her a lock box to hide tic tacs pens air freshener etc.

Quality of care - the doctor that was chosen is a bit lax & not as organized as we would like. [name removed] has been helpful with dealing with the dr & keeping on top of meds & changes. We understand its a new facility & everyone needs to get their rhythm. The menu has been the same for months with a daily special offered. The server we have had is in need of appropriate training. Very inefficient & confused. Sweet girl though. Hopefully she will learn the ropes in the next few months. She is inexperienced & needs to work beside an experienced server. The first meal we ate with the parents was amazing. Delicious & professionally plated. A month or so later, not so much. Activities - they aren't participating. More expensive that the last residence they were in (independent living) and offers a slight bit more. Yes I would recommend this community to others- the base staff is friendly, attentive, helpful & kind. There is a high volume of camaraderie amongst the residents. They walk the halls in groups going to & from their activities smiling & chatting. They have a huge end to end table in the dining room that seats about 20+ people & they all sit together. Even the in-laws who are not that social.

What our family likes the most about The Village at Mercy Creek is the friendly problem solving staff members they have working there. We also really like how well the residents are kept safe and active. We would absolutely recommend this community to other families based on the experience we have had so far.

Truly all are 5 or we wouldn't have let her enter. Our favorite is the friendliness if the staff, attentive to her needs and the food is amazing! For Central IL. It more expensive than some a tiny less than others. Beautiful Gardens. Walk in closets nice. Well cared for. We feel God's Love at Mercy!

My loved one is currently a resident at Astral at Auburn and everything about his experience has been great so far. We're very happy. The cleanliness and friendliness are great. The staff and care services are great. Communication with the family is good. The meals are excellent. The housekeeping is just fine. We would highly recommend Astral at Auburn to family and friends.

Overall the staff is very nice, but the afternoon shift needs more guidance and energy. The room sizes and accommodations in memory care are really nice compared to other facilities that I initially looked at. I would recommend Astral at Franklin to others who are looking for care for their loved ones.

I have all positives about Mercy Creek. The staff is always friendly, calls the residents by their name in the hallway. The food is excellent. I even met the Chef. They really enforce COVID protocols. It is a non-profit. They have a daily activities calendar. Painting, movies, guest speakers, they also have an activities coordinator who send me periodic updates on what the residents are doing

Addolorata is perfect for my aunt!The staff is wonderful and the residents are happy. Very positive experience. We were looking for a Medicaid facility that would accept her level of assets, in the event she had to go into assisted living. We were so happy to find a compassionate, clean, nice facility. The fact that it is Catholic sealed the deal.

I am living in the best community a senior could ask forto feel fulfilled. I have many opportunities for activites, friendship and spiritual guidance. My children know I am safe, active and flourishing as never before. I look forward to everyday and Praise God!!