Commonwealth Senior Living at Willow Grove

Communication not as good as I would like. Care could be a little better but my dad is tough. Food selection could be better.The first place accepted my dad then declined. Commonwealth said they would accept him.

The staff is very nice and were a huge help, working with us to find the best and affordable care package for our step-mom.

It is a wonderful place where all staff is friendly and kind. Meals are very good. We have been to multiple family nights and always enjoyed the food. It is the best value. Sure you may not have bells and whistles but it is clean, doesn't look like a rehab as most do, it is bright and cheerful.

We toured with Commonwealth Senior Living at Willow Grove and the view from dining area was nice. The person giving us the tour at Commonwealth seemed more of a car salesman.

We picked this community, because the price was better than other local places, and the location was closer to both myself and my brother. It's a good place for the price, but the constant turnover with staff makes it difficult for anyone to be taught the way to take care of someone. Overall, the staff seems nice and helpful. Management is courteous, but is somewhat unreliable.

They were warm and welcoming providing good care. Mom was only there 10 days. I would recommend Commonwealth Senior Living at Willow Grove, to other families.

Response time to resident's requests for care/attention needs to be improved. The staff is well meaning but seem to be short handed more often than not. My loved one often had to wait 30-60 minutes for a staff member to respond to his life alert bell. The last straw was the assistant director of nursing calling to inform me they believed my loved one had suffered a stroke and they were waiting for a "transport van" to take him to the hospital. I insisted she call 911 and her response conveyed that she was inconvenienced by the request, but she did comply.

All of the staff members and residents are super friendly, and the place itself is way nicer then expected - it does not have that nursing home feel to it at all. The value for cost is excellent - for the price it is a really good place. The meals aren't crazy good, sometimes our loved one says the food doesn't come out super hot. Our loved one does not really participate in the activities but we appreciate their effort in trying to get our loved one involved. Based on our experience we would recommend Commonwealth Senior Living to other families.

Everyone is very friendly. They have staffing issues that I hope are resolved soon. Their director is new so she needs time to make changes. 3rd floor needs rugs ripped up but they are short a maintenance person. So with that said, after they make some changes I would recommend them.

My father is very happy at Commonwealth. Everybody seems to be really nice. He loves the food. They're keeping him busy with activities. And they provide great care to him. He also likes that there are other veterans there for him to interact with.

I would love it if the residents could get their bathing on a regular basis.

Our family had an in person tour and we did think it was a nice community and a nice tour experience but it did seem a little chaotic.

I toward many buildings, but when I met [name removed], I felt right at home. My father really enjoys Commonwealth the staff take great care of him. Really, that’s all anyone could ask for! The food is really good the activities that he participates and he seems to really enjoy the trips they take are his favorite

I'm very pleased with our experience with the community. The community has been willing to accommodate my loved one with their needs. In addition to this, the community has activities for the residents to participate in. Commonwealth has Physical and Occupational Therapy on-site. Some of the rooms overlook the pond on the property of the community. This really helps my loved one, as they enjoy the animals. The dining room is open and airy. The community is new and in very good condition. The staff is very kind, treats everyone very well and they take good care of the residents.

Commonwealth was not the right place for our loved one they should of never told us they could take her in - within the first week our loved one had fallen twice. The quality of care she received was not appropriate for her at all

This is a clean community with friendly staff. There were some response time issues that we dealt with like with laundry and other things with my father. It has been addressed and we feel safe with my loved one here. They have activities like bingo, art, trips outside the community, happy hour, ethnic celebrations, movies, singing, church services and more for the residents to do.

We had a terrible experience. They messed up our appointment to come tour and were very unorganized. If they were that unorganized just with setting up an appointment, I knew this would not be the place to put my loved one.

We chose Commonwealth because I walked through and saw a lot of veterans talking sports and that is something that my uncle could get into. The people here are more bluecollar and I liked the atmosphere. The apartment size is good for him, he is in the smallest one and it works for what he needs. I would recommend them to others.

Our experience up until the last two weeks have been excellent. When we are able to visit the community is very clean and the staff members are very friendly. Our loved one has yet to complain about the meals so we assume they are pretty good, and we do know our loved one likes participating in bingo. Currently we are just going through some issues.

We chose The Landing at Willow grove because it was a good value and the location was the key point for us. The room sizes are good, especially for the price you pay. The food is nourishing compared to other places we went to and toured. My favorite part about this community has been that they are very receptive and the staff members push my father to participate in activities. I would recommend this facility under the right conditions.