Charter Senior Living

We picked this place by the way we felt when we were there, it felt like family. I have recommended this place to many friends and coworkers.

We toured every assisted living in the Bay County area including one in Midland. They were nice in their own way but Charter Senior Living was superior. The Director toured us and introduced us to everyone we passed including family members. The staff at Charter are phenomenal!! So kind, welcoming, and friendly. I knew this was for mom. No other place provided comfort like Charter. Mom was so apprehensive of assisted living. Not any more. She loves Charter because of the great activities, food, and most especially, the great staff! They are amazing!! Thank you for caring for and loving my mother.

Our family knows how hard it is when it comes time to choose a new home for your loved one as they progress with Alzheimer’s. I’m writing this review to express that my family will forever be grateful for the exceptional care that our father received at Autumn Leaves of Orland Park. They made my father feel like this community was his home and we were treated like family. The wonderful caregivers, the nurses, management, cooks and even the custodial members of this community were so kind, caring and loving to my father and our family. I interviewed so many places before I found Autumn Leaves and here we had found a place where the staff genuinely cares about its residences and treats them with kindness, patience and compassion. They have such a dedicated team; all hands on deck from every single worker! I never saw a staff member on their cell phone while working; they all make sure the residents eat their meals, hydrate and attend to their needs throughout the day. Look no further!

I would absolutely recommend charter to other/friends/family. The environment is very relaxing and makes people feel good. The staff is top notch. Everyone is extremely friendly and kind. The place is full of smiling faces and big hearts. My dad's nurse in particular [name removed] is a gem!!! He is the perfect person for what he does. He and my dad are great together and it is so comforting to know that my dad is under [name removed] care.

Warm, friendly staff and residents. Clean community.

We recently toured Charter Senior Living and loved it! We took the time to tour all the assisted livings in the area and Charter stood out above all the rest. The staff and residents were friendly, visible, and welcoming. Other places were not in fact, we didn’t even see other people except the person touring us at places down the street. We have chosen Charter for our mother. We are pleased with the room, the food is fabulous, and the service is outstanding. You will not be disappointed.

5 for ALL! INCREDIBLE FACILITY!!! Loved ALL the staff down to the gardener! Very caring & loving. Truly felt like a home away from home

I am so thankful that my brother is in a living situation with such a kind and warm-hearted staff. The facilities are great and he's made a lot of friends here. He is treated like part of a big family.

The staff were amazing!! They were extremely friendly and genuinely kind. The room was very nice for moms respite care. The only draw back was having to supply our own bed linens and pillows and towels. Made a lot to carry in but they have carts to roll things in so it's fine

My mom was waiting for a room at [name removed]. Because the room was not ready we started at the Vero in Orange. We were only there for one month but the service and the staff for my mom was excellent. The aids that were taking care of my mom actually cared about her feelings and were very supportive when it came to helping her to be able to walk better. They brought her down for her meals and helped her to meet people. The overall experience was excellent. The staff from the aids to the nurses to the people at the front desk were always helpful. The waiters and waitresses in the dining hall were always pleasant. I would highly recommend the Vero for a wonderful experience for your loved one. Thank you to [name removed], the sales director, for all her support and help during my mom's transition.

I have been going to The Linden for years now and have enjoyed every visit. The staff always call me by name and are very friendly. The parties they put on for our family members are so festive. The food is good and the music is always great. We dance , eat and laugh. My sister-in-law loves it there, thank you to everyone employed at The Linden.

Very clean & neat. Staff were so nice to everyone.

The staff employees are very friendly and helpful. My brother enjoys the food. Also, you are allowed to make changes to the menu. The facility is nice.

The staff is doing a great job taking care of all my mother's needs. She seems very happy and enjoys the activities. Excellent value.

It has been a very pleasant experience. The director [name removed] was very friendly & knowledgeable of all questions asked. In addition [name removed] was so helpful in every way possible! Thanks

Charter Senior Living is a community that truly cares for your elderly loved one. The staff is highly trained and goes above and beyond to make residents feel valued. As soon as you enter the community, you are greeted by a warm and welcoming positive atmosphere. The residents and staff enjoy each other's company and have a lot of fun together. The dining room serves delicious meals, the field trips are enjoyable, and the variety of activities caters to all interests. We are grateful for the exceptional care that Charter Senior Living provides.

I can't say enough great things about the Vero, the food is A+, the staff is fabulous, the apartment is a great size, It's super clean and the care is top notch. Every day I hear my mom tell me how much she loves her meals and what she ate. I am so thankful to have found this wonderful place for my mom to live at. I know she is well cared for, has plenty of activities and delicious meals. I look forward to seeing what her future will hold here, knowing that she is so well cared for and she'll be living her best life.

My loved one spent a year at Charter, and their care made a significant difference in his life. The staff was exceptional, and they demonstrated genuine care and concern. [name removed] made the process of moving to Charter effortless and speedy, which enabled us to get settled in just a couple of days.

My family & I highly recommend Charter Senior Living of Poplar Creek for your loved one. The friendly atmosphere is warm & welcoming! The staff is very professional, highly knowledgeable, & genuinely cares about each resident. Very importantly, the staff has an in depth understanding of the advanced phase of life the elders are in, so each resident truly gets the care they need. It's impressive! Along with the wonderful care, the meals are delicious, the activities are numerous & engaging, & the field trips are very popular! An aspect we greatly appreciate at Charter is the wonderful sense of community among the residents. They really enjoy each other! Charter Senior Living with its remarkable staff & fun loving community is a gem!

My Father has received wonderful care and has made so many friends. Staff is very attentive and genuinely care for the resident. Security is great. I like how people need to check in and out for visits.