Carver Heights Estates Senior Living

I would like to thank [name removed] and [name removed] from Carver Heights Senior Living Community in Arlington, Texas for making a difficult decision so easy. They were with us every step of the way making the transition for my aunt an easy one. She is adjusting well to her new home. Everyone is so kind and welcoming. The environment is beautiful and she loves the food! Thanks again

My sister has an insurance policy which covers her stay there but she has to pay and then send a bill to her insurance company and then receive the money back we can put it in the bank it would be easier if they would just bill the insurance company. A nurse distributes the medicine to my sister so she gets her medicine on time and does take her medicine so that is good.

I really like the nurses, and medical assistants. They will try to come and get loved one to eat in the cafeteria. They are very compassionate and friendly. My loved one is happy. Apartment is one of the cutest apartments in the community. It's very homey and comfortable. The food is good for, what it needs to be. My loved one thinks the food is a bit bland but they prepare the food based on the needs of the residents. They have a calendar with activities, and sometimes will have live music. They have an activities room, where the residents can do jigsaw puzzles, and they have an indoor/outdoor area. It would be nice if they offered walking or light exercises, for the residents.

I toured Carver Heights Estates Senior Living and it was an older facility. We wanted Carver and they wanted us, however unfortunate, as our deadline got closer they did the evaluation and it took too long for them to get back with us. When they did get back with us, they realized my dad was not a good fit. They couldn't deal with his high level of care which really was not informed by us, because we had the impression the whole time that they could take him. They did mention that they needed to do an evaluation before accepting him, but it took days before we got an answer. I was then under the crunch of having to find another place before he was released from the hospital's rehab. Carver was the closest community to our house and they told us they couldn't accommodate his high level of care, although they gave the impression that they could.

This is a nice community for loved ones to be. They are cared for and it is very clean in this community. The residents in the community enjoy each other as well. This is a pleasant place to be for your loved one.

They've been very attentive, very thorough, and very friendly. I think they do a great job. The rooms stay clean and well-maintained. No musty or dirty smells. My loved one is happy with the food. They serve a variety of foods, and it's warm when it's supposed to be, cold when it's supposed to be, and fresh. They haven't been able to do as many activities due to Covid, but they keep her pretty well entertained.

We did a virtual tour with Elmcroft and we really liked the facility. All of the staff members we spoke to were friendly, especially the administrative staff. She could not go here because she needed more care.

We chose Elmcroft of Arlington because of the cleanliness and smell of the facility and when we went in we were able to get a good deal for the time period. After a while though, the price has increased some.The room sizes are very good, I like them a lot. My mom complaints about the food, she does not like the taste and thinks there could be more variety. My biggest issue is the laundry, I do not think they take a lot of care in doing the laundry so they could use improvement there. The staff members are always helpful, they are so loving and kind. I would recommend them to others who are looking.

The staff members were all very friendly, and we were able to spend a great deal of time inside the community and eat the meals they served. We do think they could improve on the staffing, there was a pretty high turnover rate and we did experience some theft while our loved one was there.

This has been difficult due to covid. Communication between the staff and the community could be better. If there is an issue or covid updates they are good to call us. The main issue was getting them to call us back when we leave messages. I would recommend this community depending on your loved one's needs.

The community promised more than they delivered, The communication is not very good, They struggle to return phone calls. I would not recommend this community to others.

My ratings are based on the month I was able to go into to the community. The community was able to let me know the price of care wouldn't increase as my loved one needed additional care. The activities included live music at least once a month, walks for the residents, and other activities for the residents to choose from. They are lacking WiFi capability for the residents.

I would advise others looking into Elmcroft of Arlington to not put their loved one here. My mom was not even here 24 hours before we had to put her in rehab. We have been trying to get people on the phone as we are moving her out and it is impossible. They have no communication at all.

I think they have lived up to all of my expectations so far and have followed through with all of the promises they have made. About a year after we moved in they had a lot of staff turnover, but it has been fine. We chose this community because the price with all inclusive with no extra charges. I would absolutely recommend this community to other families.

It is a nice facility, I have found the staff to be cooperative in problem solving and meeting my mother's needs. I think they have staff turnover and some variability in the quality of staff. The food is pretty good and that matters a lot to my mom. The allow us to bring in additional personal caregivers and they are willing to work with them. We chose this community because I liked the setting and they were able to provide the level of care she needed. It is also an all inclusive price and they have a commitment to aging in place.

My mother has been in Elmcroft as of August 2019. The facility is bright and cheery and not dark and dingy. They really care about the residents, aiding them in everything that they need, such as helping them to bathe, dress, go to the dining hall for breakfast, lunch, and dinner, giving them their meds. The staff is very kind and attentive to the residents. Also, the monthly rent covers everything that they need with no extra charges except for the cable TV and phone. We are extremely happy with them.

The company is very biased to its residents. Having a loved one there is the worst decision you could make, they very well may walk out the front door without anyone knowing. There is not a nurse there 24 hours like they advertise. In the years I have dealt with them nurses have changed constantly all who have been equally horrible. The current nurse is very rude and uncompassionate. The new ED is worse than the last she will smile at you and lie to your face. The employees are great they work short often but they will address you and your loved ones by name. I have seen employees who work so much to cover shifts they look like zombies.Still yet they are more knowledgeable than the management staff. Calling the corporate office does no good, I think it actually makes them angrier. A little piece of advice when touring this place. Listen to nothing they tell you, instead talk to residents who live there. Got to meals with them. Pop up at odd times and check in often. Don't call when you need things done, email and insist on a return email instead of a call. You have been warned!

Great community. Positive, friendly staff. The community is always clean, smells fresh and has engaged residents.

Clean, quiet, activities available, friendly staff, smells great! Residents seem happy