Brookdale Lake Highlands

Had to find an assisted living for my father. From the first encounter, [name removed] made this move as easy as possible. Everystaff member Is friendly, caring and helpful. The food is very appetizing.I give Brookdale Lake Highlands 5 stars.

I can’t say enough good things about Brookdale Lake Highlands. Our loved one has so enjoyed living there. They take great care of him and always make our family welcome and at ease knowing he is well taken care of. Brookdale Lake Highlands is simply the best!!

I enjoy living here the staff are always kind and helpful. The dining experience is excellent the food is good. I have live here at Brookdale for nine years and 8 months. I enjoy with Church Services and Activities especially the Men's Club.

We are so grateful for Brookdale! My step father is very happy there and is well taken care of by the sweet staff. He loves the courtyard and particularly enjoys the activities planned by the staff. I appreciate the routine he is provided and the communication the staff has with us concerning his care. We are content knowing he is settled safe and happy.

We have a big family that comes to visit. Our loved one is getting great care. All of the associates are friendly and caring. They are at the top of their game. The community is well maintained and very clean. We highly recommend this assisted living and Memory care to anyone that is looking for a place to call home.

Great job staff was great food was good nice environment. Good time visiting my spouse’s grandparents .

Everyone at Brookdale has made this hard life decision much easier. The level of expertise in all aspects made this transition more bearable. They have a genuine concern for the care of our loved ones. We truly feel this is our parents new Home Sweet Home!!

My grandmother was at a plethora of homes and when she found brookdale, she felt at home. Why? The staff goes above and beyond, even going so far to bring my grandma to our home using their private shuttle on Christmas in the rain and stayed with her during our Christmas meal. I’ve never been happier with the care here and the staff make it a place she can call home.

[name removed] and the entire staff have been friendly and very helpful. They have been outstanding meeting our needs, and truly exceeded our expectations. Thank you Bookdale in Lake Highlands. We will surely recommend this community to anyone looking at assisted living.

We have been very happy with the way they have loved on my sister in law and loved on my family. We look forward to coming and joining everyone here at the community. I recommend looking in to this community.

This is the best place we could find for my sister. They are so good to her. We are happy to be here and be part of the family. We reccamend this place to anyone looking for a home for their loved.

The staff at Brookdale Lake Highlands is carefully screened during the hiring process to make sure that everyone is qualified. Communication with the family is excellent. The staff is responsive and helpful. The cleanliness and friendliness are great! We are not yet moved in, but our tour and dealings with this facility so far have been great!

I toured Brookdale Lake Highlands, and the facility was very old & looked old as well. When talking to some of the residents it seemed like they weren't as happy, they seemed kind of down. Th staff wasn't as nice either. The guy who showed us around was awesome; but other staff we met weren't as friendly.

They are severely understaffed at this community. They are not able to meet the needs of the residents due to this shortage. Several of the staff are angry at the people that they are taken care of. Specifically the caregivers not the office personnel. They have activities like bingo, trivia and more for the residents to do to stay busy. They also have work out classes for the residents. I feel like this community is really for independent living and not necessarily assisted living.

The friendliness of the staff members really stood out to us in the beginning, they are great. Their courtyard is big and offers a nice outdoor space for everyone. From our understanding, during this time the community has been kept clean, we have not been able to visit since March. However at that point this community was very clean. As far as the activities go they seem to be great and the food they serve is really good.

DO NOT TAKE YOUR LOVED ONES HERE!! My father came here last October he was placed in the memory care unit, not the nice pictures you see out front , he had a tiny space in a shared room. The staff would pull him up by his arms ripping his skin , he had a heart attack there a week and a half before he had the the one that killed him there , vomiting constantly in his last few days of life , no one noticed , no one checked , he was just left there ignored , he was a WW2 veteran but because he had Alzhiemers was treated worse than a dog , pass this place up like the plague, this is corporate greed stealing money from the helpless , Texas Dept of Health and Human services has been notified

Google the bad reviews and class action law suits against this corporation. Run from this company and Brookdale Lake Highlands. My family speaks from horrific experiences.

NEVER NEVER move your relative to this facility! This facility should be shut down and never allowed to accept another resident. My family moved a relative to Brookdale Lake Highlands over a year ago and from the time the resident moved in, there has been trouble every single week to get basic services completed such as consistent hand washing, showers on scheduled days, consistent toileting, consistent and proper medicine dispensing, etc. And, ironically, when they don't deliver the basics, they will try to tell you that your loved one has declined and the personal service rate must be increased to care for that relative. It's all B.S. and it's a racket. This facility is run on skeleton staff all the time and they pay their staff less than other assisted living centers so that their Executive Director and Health and Wellness Director can get their bonus. The several amazing aids who manage to stay and care deeply about the residents are so over-worked and exhausted like exhausted race horses who cannot get it done. It's pathetic and sad for them and for the residents. Especially beware if the Executive Director or Health and Wellness Director tells you that your family member is too hard to handle (hmm) and must have constant sitters all day or around the clock and you know better. This is a way to sky rocket the bill and is a threatening way of blackmailing your family that if you do not comply, your relative will be asked to leave. The Executive Director will say whatever she needs to say to get you to move in and then will deny it later when you expect those promises to get delivered. Then, when you complain about lack of basic services getting done or lack of follow through or broken promises, the ED and upper management will retaliate. If the Executive Director asks you to disclose your financial situation, never ever divulge any financial data especially if you will need a medicaid sponsored program in the future that the ED agreed to help your family member with and that family member is on a "spend down." They will bait you to spend down with them then create a "reason" to try to get you to move out when your loved one has spent down his or her savings. They also allowed a resident who fell early one morning to lie on the floor for more than 15 minutes while she pushed the emergency button. Her relative moved her out ASAP and she went into emergency orthopedic surgery after that incident. Google all the gazillion complaints against this company in general and in Dallas as well as google the class action law suites in CA and FL against this outfit. My family wishes it had found all the horrific reviews first and they would never have looked twice at this facility much less have moved their relative there. Run, run, run, and never move your loved one here or give these crooks a dime.

The Brookdale Lake Highlands memory care unit is awesome! The entire staff takes personal interest and gives loving care to every resident. My mom is quite happy and I am very grateful to her Guardian Angels and all the support they give me. The facilities are nice also. I would highly recommend this amazing team and property.

I found this place very clean and home like. They have a great security system to keep residents inside the community in both assisted living and memory care. Their outside area in assisted living is amazing and peaceful. The memory care has an outside garden area that residents in memory care can use. I liked this facility for its homey feeling.