Belmont Village Turtle Creek

We had search many other retirement facilities in the area. Belmont was one of the nicest appearing facilities. The sales person assured us that all of our mothers needs could be met at the facility. Nothing but LIES! Very poor service an attentiveness to our mother. Many mess ups of medicines dispensed, ("this would not happen if you would use our in house over priced pharmacy") Mother pays $0 for her meds and does not wish to pay $165 for just one of her meds at their pharmacy. Heaven forbid there be an actual emergency as hitting the call button results in a 20 to 40 minute wait before someone responds. A nice dining hall as long as you get there by 4:30 as they often run out of the main coarse by 5:30. At the prices that Belmont charges residence, you would expect 4 star service but it is 2 star at best.

We asked them to get her a new bed because the one in the room was too high for her to comfortably get in and out of. Two or three days later she fell getting out of the bed and wound up in the emergency room. I would recommend them with reservations

I believe they are honest and genuine. We picked this community, because they could care for my mom without hesitation. My mom is a dialysis patient, and they were more aware of her needs.

I toured this community and it was great, more expensive than most of the other places I toured.

We thought it was dated and felt more like an old folks home. They were more expensive and we felt we were getting less than at other communities. The units weren't as appointed as they were at other communities we saw.

We chose Belmont Village Turtle Creek because we liked the fact that it was a smaller facility. We also had an emergency and had to get her out of the house and they were able to take her in immediately on respite care which worked out great. The director was super personable and bent over backwards for us in our situation. The gal who admitted us was able to do it quickly and efficiently and that was awesome. The head nurse was able to recommend hospice care and they have been absolutely amazing which made the experience worth while. They were short staffed but we had our own caregivers that we brought in to help. I would recommend to others looking if your loved one is a little younger so that they are able to enjoy all of the amenities that are provided.

We have not had much of an experience so far, our loved one is still getting settled in but compared to our loved ones previous community it is totally night and day. The staff come in everyday just smiling and happy as can be. We were thrilled so far, it is more expensive but it is worth it and gives peace of mind. The food is good, and its not perfect but it is as close as you can get.

Belmont Village is a very nice facility. The reason we did not choose them was because we felt the room sizes were very small for what you pay. It just did not stick out to us as much as another facility we visited.

The facility had a lot of nice amenities- indoor pool, nice workout room, open dining area. I like the nursing station located on the assisted living floor. It makes easy access for the residents if they have questions or need something. The floor plans are very narrow & small with nice bathrooms & tall ceilings. The movie room was nice, however, it needs to be maintained better (the facility is only 8 years old and some of the chairs were in bad shape. The price point for this facility seems a bit overpriced for what you get. Plus, the deposit is the price of 1 month's room rent.

I can imagine myself and husband here. This is a beautiful location with well appointed features. The staff is friendly, the room is more of a studio which is a nice touch.

The staff is terrific. They are a bunch of hard workers. They make our tenure here more pleasant.

My experience has been excellent. I've been here 1 year and 3 months. Everybody has been very cooperative and helpful. I've recommended a couple of people come in and I'll keep on doing that... The permanent menu is very good. The chef for the fish comes from Veracruz and he knows what he's doing. The desserts are super. They're too good! The entertainment is good - Aubrey does a good job of setting up the happy hour. They don't discriminate, they like everybody.

Everyone is very helpful. Foods good. Plenty of activities. I really like being able to have transportation.

Very efficient and caring staff. Always a smile and a quick response to your loved ones needs and requests. I highly recommend this facility.

Very efficient and caring staff. Always a smile and a quick response to your loved ones' needs and requests. I highly recommend this facility.

This is a lovely community. My favorite aspects are the great women and men who work there in various capacities, including their unique "Pals" system. Another important part of our decision to select Belmont Village is the 24/7 nurse on premises. Their care for the memory impaired is outstanding.

We never thought we'd be living somewhere as nice as this. The staff is outstanding. The food is great, and my fellow residents are congenial. We are prepared to spend our remaining days here.

We were not crazy about this place for US. Whereas it might have been fine for others, and I could see some advantages, especially with the ability to rehab there, and the ability to make the transition from independent living to assisted living without having to move. The pool was great! The rooms were not appealing to my mother in law. In a hig-rise, you have a different set up, but we found the rooms dark and a bit cold. The dark flooring did not add to the lack of ambience. Also didn't get the sense that there was a big emphasis on full time activity direction. Since this was very important to us, we kind of wrote this place off.

Belmont Village is a very nice facility. The residents seem well cared for and the staff is quite pleasant. It is a big facility with lots of levels of care and many very interesting programs. They seem to be improving all the time. Not as intimate as some might like.

We really liked this community , but my mother in law wanted to stay in Santa Fe . This community had a good program in place and very attentive for my moms care and needs. This would of been a good fit for my mother in law. The food seemed to be good. We spoke with the activity director that had a wellness program that would of been great for her. I know families would like the care and value here.