Belmont Village Oak Park

If a friend asked me about my experience with the community, I would say that everything has been good except for the billing experience. I have had to go back and forth over the bill with accounting several times before we got things straight. One of the main problems you never got billed on time.The staff is excellent and it is only two and a half miles from my brother.

Belmont Village Oak Park went above and beyond. I am an only child and they helped me sort through a million details of moving my mom from a place 60 miles away where the quality of care had declined significantly. They've been available and solutions oriented as things arise. I really love that they have dentist and Rush affiliated doctors to make house calls. My mom's room is large and well appointed and there are many options on food each day. This move has changed my mom's life and my life for the better.

BV is understaffed and their PALs staff is not trained how to respect and handle the elderly. And no smiles or hellos. Some have been rude to friends that visit. Management team members are great. Not the level of care I was expecting, especially for memory care. I am tempted to move mom but who's to say another location would be any better. They charge an additional [name removed] per month for 2 person assist which I think is outrageous. They need to reevaluate. My experience is only with the memory care unit so I can't speak for the other areas.

Overall, the place is safe, clean, and pleasant. For me, it just didn't work. I never get any feedback. As one of the more expensive places, I was hoping for this. They never take the memory care residents out, except the patio (Another location takes them out). I was told that the staff had the ability to get residents out of their room. My brother won't come out. My brother doesn't join the activities. They don't alter the TV shows, activities to help him socialize. After a conversation about this, I was told that someone could walk my brother around. That never happened. The center might be great for someone who is not as active as my brother.

The management and higher ups are great however the lower staff needs improvement. The management is great at taking care of any problems and response time is responded in a timely manner. I like that they always call me back and they take responsibility, Overall this has been the best we have seen.

Staff were not friendly and they are short staffed, I do not see the aids on the floor. The food went downhill so much my loved one does not want to even eat here anymore. Others need to know that this facility is not what you think it is. They put on one face, but when they are dealing with anyone with progressive dementia, they do not know how to deal with it. They are not good with communication at all with the families either.

The residents and the overall transitional hospitality of the staff was REALLY good. A lot of people are coming into this situation blind and they were a huge help. They do a great job of not babying the residents who do not want to move. They really cater to the families and respect the residents at the same time during this period of time. They have a type of transitional program where you can come stay for 1-3 months and see if it is the right fit and we really like that aspect. From what I have heard when people do this, a lot of the individuals end up just wanting to stay there. They are very transparent about pricing and the different levels of care that are offered and we appreciate that. Residents can age in place, so you do not have to worry about moving them again if their care increases. The facility is very homey and does not feel institutional - I do not have to worry about her anymore and she does not feel insecure about being here. She made friends right away as well. They have wine and cheese days on Wednesdays and they bring in live entertainment - the activities are just great. I would absolutely recommend Belmont Village Oak Park to others looking.

Belmont Village has good staff and is a good, secure, healthy place for your family member to be in. The care is good, although there is some red tape for certain things they don't do in-house, like wound care. The food is good. It's like you're eating at a 5-star hotel. They do a good job keeping everyone busy with activities, especially during the day, with more easygoing things planned during the evenings. And the cost is within range of other places in the area.

If you are looking for a community, you can feel comfortable in placing your loved one here. The cheerfulness and compassion of the staff stand out to me, along with the way the family is treated. The communication with the staff is good. There are three meals a day served in the dining and there are options for the residents to choose from.

I would recommend you go and visit the community for yourself. This is a great place for your loved one to be. The staff are very friendly. The community is extremely clean from top to bottom. The meals are excellent. There are three meals a day and snacks served twice a day. The check in and check out process was beautiful during the short stay, prior to my loved one becoming a fulltime resident of the community.

Our family had an in person tour and it was a great experience but it was just to far away.

Belmont Village was a beautiful facility. They invited us to come for a day visit and we got to eat a meal there in their restaurant. The only reason we did not choose this facility was because they did not take medicaid and were privately owned, so it was going to be too expensive, but it was very enticing.

The staff is very involved, friendly and the communication between the staff and the families is good. They well us vell informed with newsletters and they quick to return calls. I would recommend this community to others

My ratings are based on the Memory Care Unit. I think it is a great place. I really liked the general community, and thought it was great option. Memory Care is pretty good, but there were a few instances that tainted our experience.

I really like Belmont Village

I have been hesitant to write this review for some time. probably out of respect for some of the more dedicated and compassionate staff that work at Belmont. I have lived in Oak Park for many years and I am shocked by what continues to happen. I had a loved one and still have ones I care deeply for, who live and work at Belmont. I am very disappointed with the care that the residents have been receiving at Belmont village in Oak Park. There are staff who are EMOTIONALLY ABUSIVE towards the residents, and probably physically. This overlooking and negligence goes all the way up to management, primarily an individual who oversees the nursing department who has a very nasty attitude. I have also heard very nasty stories and interactions between management staff and Pals who regularly call residents degrading and nasty names. They poke fun and embarrass the residents in front of their peers. When these instances are brought up staff lie or make it difficult for said individuals. I implore someone to look into the residents mainly those who are on locked units. If someone recorded what was going on there many people would be fired. These individuals can not speak for themselves and can't even defend themselves.

My [Name removed] was there three months. He was 92 yrs old and all who cared for [Name removed] treated him as if he was their dad, grandpa or husband. They could not have been more attentive or loving. I am so grateful he was there. I felt at home also. I was kept informed about his care and felt welcomed at all times. Thank you to all who were there for us. [Name removed]

From the moment we walked in, we felt the wrmth and friendlness. Staff and esidnets smile, seem happy and content. Th facility is clean and easy to get around. Everyone is helpful! We couldn't be more pleased.

This facility offers good services and care, however, no independent living options. It is not a good fit at this time.

Very nice facility. Has a lot going on. Higher priced facility; but has a lot that I'm looking for.