Atria Kew Gardens

I would definitely recommend this facility. The staff are warm and friendly. Communication is managed well by email or phone call. Staff do their best to personalize care. Staff are approachable during family visits. The direct staff demonstrates a genuine interest in connecting with patients and family.

I was given a tour of the facility by [name removed]. I got to see residents interacting with staff—they looked cared for and content. We talked about the memory care program and how they handle certain scenarios. I was grateful for information given and how it was presented. I felt comfortable enough to ask my questions, thank you.

Oh my! The Atria is beautiful- just like a real home for my Mom! [name removed] guided me through the process and was so loving and caring to my family! I feel like [name removed] is part of my family. She is such an asset to The Atria. She carries herself so well and has a beautiful appearance and personality! Thankyou so much for all the care you gave us during this difficult transition. We love you!

I was impressed with everything at your facility. They were playing cornhole in the main area, a game that would be good for my mother. I really enjoyed your Kew Gardens tour and was most impressed with [name removed], your sales rep. I've been in sales for 20+ years and know the difference between caring and just making a sale. Before showing rooms, [name removed] sat and asked about our goals and what was most important, which I appreciated. I voted for Atria; however, was out voted by my brother and father as Sunrise Mill Basin is much closer to Rockaway beach, hence, easier for my father, who visits every day! I will certainly keep Atria (KG) in mind as I'm a CSA (Certified Senior Advisor) and in position to refer you clients.

Transitioning a parent to a facility of any kind is not something most of us are prepared for. It's a bit exploratory in process and there will be hiccups along the way. On the whole, Atria has much to offer: thoughtful clinicians who help match the best level of care for your loved ones; a flexible kitchen staff who accommodate the best they can and members who engage your loved ones with activities. There is a library, a theater, outdoor patio, a piano, a place of worship, yoga... all in the heart of a safe, suburban neighborhood.

A few hours after touring the Atria Kew Gardens facility, my mother decided to do a 30 day trial stay at Atria. We were a little surprise with her decision since my mother initially said she wanted to have the ability to cook and live in a different borough of NYC. Two weeks into her trial stay, my mother decided she wanted to stay at the Atria long-term. Her decision amazed all of us! In my mother's words, the facility is "nice", "comfortable" and "a little expensive". My interactions with the staff have been friendly. I would also say they are accommodating to your needs. The following rating's reflect my mother's opinion. Please note my mother does not believe in giving perfect scores anywhere since she feels there is always room for improvement and no one is perfect.

A recent experience with my Brothers decline from dementia. This occurred over several years with the onset of his loss of memory of familiar family members. Followed by delusional episodes, ie out of the blue scenarios with imaginary people, plans for meeting etc. However able to maintain his apartment and tend his kitty. Over time his ability to maintain the apartment, do laundry, prepare meals and personal hygiene declined. Then wandering in the city and bing rescued by a good friend. Then his food intake declined and severe weight loss ensued. Psychiatric analysis confirmed dementia. Finally contact with Kew Gardens was made possible and he was placed in the memory care facility. We were impressed with the cleaness of his room and the professional care provided. As anyone having experienced this decline we are now breathing with a sigh of relief knowing he is in a safe, professional environment.

My mom and I are so grateful to have found Atria. Her apartment is spacious and homey. We have found the staff to be warm and kind. My mom has been enthralled with some of the topics discussed and presented. There's a spacious green patio for the residents to enjoy and the food is nutritious and tasty! We love it!

What an amazing experience. I actually did this tour twice. I got to see how the place looks, different types of rooming options, the activities that are done, dining options, etc. The community itself here is what I thought would make for the best fit for my father. They seemed to be on the more active side than other facilities I visited. People seemed happy. Consider yourself lucky if you check this place out and are taken care of by [name removed]. Not only is she beautiful on the outside, she is a beautiful person on the inside too. She really seemed to care and want the best for me and my family. She is so informative, honest, upfront, and real, it made me feel like I knew her forever, and she was just helping out a friend. Give this place a chance. You won’t be disappointed.

Having visited a number of Assisted Living facilities in recent months, I rank the Atria system, and especially Atria Kew Gardens, #1 on my list. The building itself is spacious, well-appointed, well-maintained and comfortable. The apartment size is much more generous than I've seen in most other facilities. I would be able to apply my Long Term Care insurance here, which is not the case everyplace. I was particularly pleased with the car/van service that will transport residents wherever they want to go within a 10-mile radius. Similar luxuries and services are probably available at other facilities, but not at a price I can afford; the costs at Atria Kew Gardens are surprisingly reasonable. [name removed] gave me a great tour of the place and was extremely helpful with information and advice.

The staff at Atria Kew Gardens is top notch. [name removed] and [name removed] helped me every step of the way in relocating my dad to his new home. The activities, the services, and the physical building (and apartments) are all a cut above. My dad is safe, secure, and making new friends thanks to the wonderful staff at Atria Kew Gardens.

They wanted to have a 30-day trial basis for my loved one. And I wasn't going for that - to move her in, and then if they didn't feel she would be a good fit then move her out. Not happy with that.

Our family was scheduled to have a tour but once they assessed our loved one they were very upfront with us about not being able to handle his care because they did not have all the complete facilities needed. We appreciated the fact that they did not waste our time, all of the staff members were incredible friendly and still made sure to answer questions I had and made sure we were satisfied .

I picked this community, because of the friendliness, services and food. They overcharged me, and lmy oved one was not there a few a months. They need to be more honest and transparent.

I do think that the move in process could have gone a little smoother but overall it has been a positive experience and we would recommend Atria Kew Gardens to others looking.

Highly reccomend

Parking would have been a big issue at this community. Also the location would not have worked out for all of my family to see my loved one. This community was also smaller than the community that I was looking at.

My father has been living at Atria Kew Gardens in the memory care area. The staff are so loving and care for my father so well. I tried to care for him myself at home but it was such a struggle and when I made the decision to move him it was a difficult one. But I see now that I made the right choice and everyone has just been so helpful.

The community wasn't as cleaned or organized as I wanted it to be. The memory care was nice, but too much care than what my loved one would have needed. The menu is Kosher here for everyone.

We are sure this community had a horrendous time during the pandemic, but they were so helpful with families we do know they had a lot to juggle. The executive director promptly returned our phone calls and emails. She was very professional which we really appreciated. Most of the staff members have been very great as well as the care services. The activities are starting to come back, we do know they are getting our loved one out and about which is great. It is a smaller place, so the scale is good for those with memory impairments, it has been great for our loved one. We have had pretty good access to management, we had regular calls during the first couple of week with the head of memory care. They would take time out of their day to call our family with updates regarding our loved one.