Aegis Lodge

The staff are great. The place is clean and well maintained. I get weekly emails about what and how Mom is doing, complete with pictures. They took care of the move. Meals are great. I would recommend this facility to others.

Our family had an in person tour with Aegis Lodge and we thought the tour and community was a great experience but it was just going to be to large for our loved one as well as too modern

The staff at Aegis Lodge are friendly and responsive. My mom's room in memory care is always tidy, and she feels safe and well cared for. They provide fun, calm activities that are appropriate for memory care residents, including hitting the balloon, Bingo, singing together, and watching movies. My only concern is that it sometimes feels as if they are short staffed.

Overall we have been very happy with Aegis Lodge community, and the staff members are all very nice. During the holiday season they had some holiday events that everyone was invited to and we really liked that. Coming from independent living to assisted living we are learning the ropes and asking a lot of questions and we appreciate how responsive they are when we send emails and they are more then willing to work with us on certain situations. We have had a little trouble with communication but they have sent out a newsletter letting all of the families know they are working on it.

They have been wonderful with my friend, I am very please with the attentiveness they give my friend. The value of cost is good for what you get within the community.

There are some staff who are very good and some staff who are very bad, and you never know what you will get. They have a low response rate to the call button, you can wait for 2 hours. When I had an emergency, I would just call the front desk. They could've improved on a lot during my stay. Sometimes they ran out thing for weeks, like black tea and regular sugar. They were full of chemical substitutes, but I did not want those.

They're very proactive in terms of communication. They've done an excellent job of following up and trying to identify the best way to interact with my mom. They try to establish what role the family members are going to have and what type of relationship the family wants to have with the facility. So if you want to be really informed, they're happy to provide that. Or if you only want them to call when there's an emergency or something that needs your attention, they're willing to work with that boundary. One challenge we've experienced is when things got a bit tense, they dropped the ball on communication and were more terse in their communication until we got things resolved. And then they were right back to their usual style of communication. From a food standpoint, they're not going to chase the residents down to make sure that they eat. And the food they have is pretty monotonous. When they're not serving standard meals, they have just plain Jane sandwiches and juice. And that's a big complaint from my mom, that she doesn't like the food. However, the food on the first floor and upper floors for assisted and independent living appears to be better than where she is in memory care. And overall, I think it's an excellent place for my mom.

I did not feel like I got the whole tour with Aegis Lodge. We felt that the facility was too big and so the care would not be as personalized as we were looking for. It is also very expensive.